Business Support Officer - Demand Planning and Events

West Midlands Police; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a forward-thinking organization dedicated to public safety as a Business Support Officer. This role is pivotal in ensuring smooth operations at the Tally Ho Training College, where you will be the welcoming face for visitors and staff alike. Your responsibilities will include managing administrative tasks, assisting with enquiries, and maintaining security protocols. With a strong emphasis on communication and customer service, this position offers an exciting opportunity to contribute to the training and development of future police officers. Enjoy a supportive work environment with numerous benefits, including enhanced leave and wellbeing support, while making a meaningful impact in your community.

Benefits

Enhanced annual leave

Competitive pension scheme

Discounts on travel and leisure

Comprehensive wellbeing package

24/7 support

Free eye tests

Flu jabs

Qualifications

• 2+ years in a similar business environment.
• Must be customer-focused and deliver high standards.

Responsibilities

• Act as the first point of contact for visitors and staff.
• Maintain visitor pass register and assist with enquiries.
• Manage overnight room bookings and ensure security protocols.

Skills

Effective communication skills

IT knowledge (Excel, Word)

Customer service

Interpersonal skills

Organisational skills

Problem-solving

Ability to prioritise workload

Education

GCSE standard in English and Maths

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Business Support Officer - Demand Planning and Events

United Kingdom and 1 more (On-site)

Job Description

West Midlands Police’s Learning and Development Department’s main training site is based at Tally Ho Training College, Pershore Road, Edgbaston, Birmingham.

A range of training is commissioned, designed and delivered from this site, including Personal Safety Training, First Aid, Investigative Training, ICT, learning programmes for all new student Officers, Police Community Safety Officers and Detention Escort Officers.

The training provision from this site is increasing to include Public Order and Tactical Training and therefore an already busy and thriving workplace is set to become even more of a centre of excellence for West Midlands Police.

Main Purpose of the Role:

With the day-to-day support of site Duty Manager, the role will undertake Front of House and general administrative duties working mainly within the reception area of the main building.

Key Responsibilities:

1. To be the first point of contact, welcome and assist visiting staff, trainers and trainees, contractors and members of the public and ensure they overtly display appropriate identification and they are able to securely access and egress Tally Ho premises.
2. To maintain a register for recording the issue and return of all visitor passes and ensure departmental staff are available to sign in and escort their visitors as necessary.
3. To assist with enquiries and telephone calls made from staff, trainers and trainees, contractors and members of the public, redirecting them as appropriate.
4. To be responsible for the safe receipt and appropriate redirection of incoming/outgoing post and goods.
5. To use the public address system in accordance with local procedures.
6. To participate in fire marshal training to assist with enabling the building evacuation plan in the event of a fire or bomb threat.
7. To maintain an inventory and supply of building and accommodation keys and physical access cards.
8. Monitoring of CCTV cameras and intercom for external/internal visitors, lifting of barrier for deliveries when required.
9. Provide directions to staff and visitors regarding the location of classrooms and building infrastructure.
10. To manage the process of lost property and make reasonable enquiries to identify the owner for return/collection.
11. Routinely engage with the Lord Knight Suite (LKS) Caretaker/FM team and Sports and Wellbeing team to capture the events taking place in the conference centre. Signpost delegates to LKS events and facilitate their access if/when required.
12. To manage overnight room bookings and payments in accordance with financial processes.
13. To carry out any other duties commensurate with the purpose and grading of the post that may from time to time be determined.

Knowledge & Experience:

1. Effective communication skills, with an enquiring, professional, empathetic, reassuring approach.
2. Must have good IT knowledge, including Excel, Word, etc.
3. At least 2 years’ experience in working in a similar business environment.
4. Must be customer-focused and can deliver a high standard of customer service.

Desirable:

1. Educated to GCSE standard, grade A-C or equivalent in English and Maths.
2. Familiar with and skilled in the use of Microsoft Office Word, Excel, Outlook.
3. General office experience.

Skills:

1. Excellent communication skills including verbal and written.
2. Excellent interpersonal and organisational skills.
3. Ability to prioritise workload and work to tight deadlines.
4. Ability to problem solve.
5. Ability to develop effective working relationships.

Location: Tally-Ho Police Training College, Edgbaston, Birmingham

Hours: Monday to Friday 0800 x 1600, however we do have a flexible working scheme.

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, which will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role will be dependent upon successfully passing medical checks, which may include a drugs test and, if required, a fitness test.

By choosing to join West Midlands Police, you will receive an enhanced benefits package including:

1. Fair remuneration with progression opportunities and access to a very competitive pension scheme.
2. Enhanced annual leave in addition to public holiday entitlements.
3. Discounts across travel, parking, daily costs of living and leisure activities.
4. A comprehensive wellbeing package including 24/7 support, free eye tests, and flu jabs.

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment, we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.