Business Support Officer - Crisis Support Services

Nova Wakefield District Limited; Wakefield; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Diversity & inclusion

Flexible working

HealthHero EAP

Personal wellbeing budget

Staff helpline 24/7

Health and wellbeing days

Job summary

Touchstone's Crisis Support Services in Wakefield is seeking a proactive Business Support Officer to help deliver vital mental health services. You will support administration, service improvement, recruitment support, data analysis and digital innovation while working with dedicated colleagues and partners.

This role offers flexible working, a supportive culture, 28 days leave plus bank holidays, and a personal development budget, helping you grow while you contribute to compassionate community

Job description

Business Support Officer - Crisis Support Services

Business Support Officer - Crisis Support Services

Location:

Wakefield

Hours:

37 hours per week

Contract:

£28,267.99 per year

04/10/2026

Business Support Officer - Crisis Support Services

Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that they can only deliver excellence to the people they serve if the people they recruit are happy, empowered, supported to reach their potential and trusted to lead.

Join Touchstone's compassionate Crisis Support Services team and help make a meaningful difference in people’s lives across Kirklees, Leeds and Wakefield. In this varied and rewarding role, you’ll support the delivery of vital mental health services through administration, service improvement, recruitment support, data analysis and digital innovation. Working alongside dedicated colleagues, partners and communities, you’ll help ensure services remain responsive, accessible and welcoming to everyone who needs support, every single day.

As an employee of Touchstone you will benefit from the following:

• Working for a diverse and inclusive organisation e.g. 36% *BME staff, 25% *LGBTQ+ staff, 16% *staff with a disability. Staff and peer support networks (*as above and many more)
• 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro-rata)
• Flexible working opportunities
• Access to HealthHero – Employee Assistance Scheme and Virtual GP service for staff
• Personal wellbeing and training budget.
• Access to 24/7 confidential staff helpline.
• Health and wellbeing activities and fun staff team away days
• Inclusive maternity and parental policies and pay
• Additional day of leave as a celebration day or health and wellbeing
• Learning and personal development opportunities
  

Registered charity no: 1143640 | Company no: 07183132

Registered office: Nova Wakefield District Limited, 11 Upper York Street, Wakefield WF1 3LQ