Crisis Services Operations & Data Support Lead

Touchstone Support - Mental Health Charity; Wakefield; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Flexible working opportunities

HealthHero – Employee Assistance

Personal wellbeing and training budget

24/7 confidential staff helpline

Job summary

Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Join our Crisis Support Services team to help deliver vital mental health services through administration, recruitment support, data analysis and digital innovation in Wakefield, Kirklees and Leeds.

You will work alongside colleagues to respond to queries, promote inclusive access and support service improvement, including roll-out of digital improvements with the Business Change

Qualifications

• This role provides administration support to senior management and recruitment, and uses data analysis to improve services.
• Contributes to developing systems and digital applications to support service delivery, monitoring and evaluation.
• Works to ensure processes are efficient, accurate and compliant across the Here For You services.

Responsibilities

• Provide admin support to senior management and recruitment activities.
• Liaise with commissioners, partners and service users to respond to queries.
• Support data analysis, reporting and service evaluation to inform improvements.
• Assist with rollout of digital improvements in line with service needs.

Skills

Administration

Data analysis

Recruitment support

Digital applications

Job description

Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Join our Crisis Support Services team to help deliver vital mental health services through administration, recruitment support, data analysis and digital innovation in Wakefield, Kirklees and Leeds.

You will work alongside colleagues to respond to queries, promote inclusive access and support service improvement, including roll-out of digital improvements with the Business Change