Business Support Officer

Shared Services Partnership; Winchester; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

Join the Customer Financial Management Team as a Business Support Officer, addressing data quality issues and improving processes for income collection in care provision. Enjoy a hybrid working model and contribute to an innovative environment while supporting team efficiency.

Benefits

Career Growth and Development

Work-Life Balance

Supportive Environment

Competitive Benefits package

Qualifications

• Experience working in finance, resolving finance queries and data quality record checking.
• Strong analytical skills to work with complex spreadsheets and data.
• An inquisitive mind with high accuracy and attention to detail.

Responsibilities

• Working with the CFM Business Improvement Manager to address data quality and process issues.
• Updating data, performing complex reconciliations, and resolving financial record issues.
• Collaborating with operational teams and clients to deliver efficient services.

Skills

Analytical skills

Attention to detail

Empathetic attitude

Job description

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Job Reference: HCC621260
Salary Range: £26,918 - £29,616 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Temporary until 31 March 2027
Closing Date: 4 June 2025

The Role:

Joining our Customer Financial Management (CFM) Team as a Business Support Officer, you’ll embrace the variety and innovation this new role offers. Following recent changes in the care system, we’re reviewing our services and procedures to respond to the increased workload and improve our income collection for care provision.

What you’ll be doing:

• Data Quality and Process Improvement: Working with the CFM Business Improvement Manager and Senior Business Support Officer, you’ll help identify and address data quality and process issues and deliver improvements to our data recording procedures and our performance.
• Data Correction and Query Resolution: Actioning records from quality and performance reports by updating data, performing complex reconciliations, and resolving financial record issues to enable accurate income collection for individual care contributions.
• Team Efficiency and Support: Focusing on reducing team pressures, improving efficiency, customer service, and the transmission of data, resulting in enhanced overall performance.
• Collaboration: Working closely with operational teams, clients, their relatives, and representatives, to deliver efficient services and support business needs.

What we’re looking for:

• Experience working in finance, resolving finance queries and data quality record checking.
• Strong analytical skills to work with complex spreadsheets and data.
• An inquisitive mind, with high accuracy and attention to detail.
• Empathetic and professional attitude.

Take a look at our Candidate Pack for more information about the Business Support Officer role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

• Career Growth and Development: Take on a new challenge and make a significant impact
• Work-Life Balance: Enjoy a fulfilling career with a good balance between work and home life
• Supportive Environment: Work in a friendly and collaborative team who feel proud of the work they do
• Competitive Benefits package: Including access to Local Government Pension Scheme. Find more informationhere
  

Applicants can expect to hear from us within two weeks of the advertised closing date.

Other roles you may have experience of may include: Administrative Officer, Admin Support Officer, Business Support Coordinator, Senior Administrative Assistant, Finance Assistant, Finance Support Officer, Senior Admin Officer, Data Officer, Business Improvement Assistant, Business Improvement Officer, Quality and Data Officer, Data and Quality Assistant

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack

Additional Requirements:

Business Support Officer Candidate Pack

Vetting Requirements:

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

For general enquiries, please contact [emailprotected]
For an informal chat about the role, please contact Pauline Lane, CFM Team Manager – Business and Improvement, at [emailprotected]

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.