Business Support Officer OCC617299

OXFORDSHIRE COUNTY COUNCIL; Oxford; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A leading public sector organization is seeking a Business Support Officer to enhance the lives of individuals supported by Adult Social Care. The role involves a variety of administrative tasks, supporting teams to deliver consistent services while maintaining a customer-focused approach. The ideal candidate will possess strong organizational skills and previous administrative experience.

Benefits

Culture of flexible working

Technology to support agile working

Up to 31 days holiday p.a. plus bank holidays

Option to 'buy' additional holiday

Employee Assistance Programme

Local Government pension scheme

Enhanced family friendly policies

Qualifications

• Experience in an administrative environment required.
• Ability to work calmly under pressure.
• Experience handling sensitive information.

Responsibilities

• Provide administrative support to Adult Social Care teams.
• Handle telephone queries and signpost community support options.
• Book respite care and transport arrangements.

Skills

Attention to detail

Good communication

Organizational skills

Customer-focused approach

IT skills

Job description

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Business Support Officer OCC617299, Oxford

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Client:

OXFORDSHIRE COUNTY COUNCIL

Location:

Oxford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6b4bab171229

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Job details

Salary range: £26,873 - £28,770 per annum

Work location: Oxford CSS,Awgar Stone Road, Horspath Driftway,Oxford / Remote

Hours per week: 37- we are open to discussions about flexible working

Contract type: Permanent

Vetting requirements: This role is subject to a criminal records check

Closing date: Friday 28th June 2024

Interview date: To be confirmed

If you are looking for a challenging and rewarding career within the public sector, this is a great opportunity for you.

About us

As a Business Support Officer with Adult Social Care you will be central in providing support and assistance by undertaking a variety of interesting administration tasks to deliver customer focused services which improve the lives of people supported by Adult Social Care.

About the role

Your role will be crucial in supporting teams to provide constant and consistent services to people using Adult Social Care.

These posts will provide a high quality service to the organisation to ensure people contacting ASC are dealt with using a strengths-based approach, ensuring community support options are maximised.

As a Business Support Officer, you will be responsible for dealing with telephone queries that are directed towards the localities looking at how people can be supported/signposted, as well as undertaking additional duty functions such as booking regular respite care and associated transport arrangements and other tasks to support duty.

For full responsibilities please see the attached job description.

About you

We are looking for someone who is organised, pays attention to detail, can work calmly and efficiently under pressure and has good IT skills.

You will have the ability to work alone, as well as working co-operatively in a team

You must be a good communicator with a customer-focused approach and have previous experience in working in an administrative environment. You will need to handle sensitive and confidential information whilst remaining empathetic to the needs of service user.

Rewards and benefits

• Culture of flexible working
• Technology to support agile working where role permits
• Up to 31 day’s holiday p.a. plus bank holidays
• Option to ‘buy’ additional holiday
• Employee Assistance Programme including access to health and wellbeing support
• Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
• Enhanced family friendly policies
• Local and national discounts for shopping and travel
• Great learning and development opportunities to support your ongoing development