Business Support Officer

Morson Edge; West Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority in West Midlands is seeking a Business Support Officer for the Youth Justice Service. This is an office-based full-time position offering £13.26 to £13.90 per hour, depending on experience. The role involves providing administrative support, ensuring the accuracy of records and systems, and assisting team members with tasks. Candidates should have prior administrative experience and hold an NVQ Level 1 in Business Administration or equivalent. A DBS check is required, with the contract lasting until March 2026.

Qualifications

• Experience in a business or administrative support role.
• Familiarity with Microsoft Office applications.
• Strong organizational skills to manage diaries and priorities.

Responsibilities

• Provide comprehensive administrative support to the Youth Justice Service team.
• Ensure systems and records are maintained accurately.
• Manage incoming post and messages, escalating where needed.

Skills

Business or administrative support experience

Strong written and verbal communication skills

Excellent attention to detail

Ability to manage competing priorities

Education

NVQ Level 1 in Business Administration or equivalent

Tools

Microsoft Office applications

Child View or Youth Justice systems

Job description

Business Support Officer Youth Justice Service

Location: Oldbury (office-based)
Hours: 37 hours per week, full time
Contract: Until 31 March 2026 (with potential extension)
Pay Rate: £13.26 £13.90 per hour (PAYE), dependent on experience

We are recruiting for a Business Support Officer to join a Youth Justice Service within a local authority setting. This is an excellent opportunity for an experienced administrator who is passionate about supporting services that improve outcomes for children and young people.

The Role

You will provide comprehensive administrative support to a Youth Justice Service team, ensuring systems, records, and processes are maintained to a high standard.

Key responsibilities include:

• Ensuring accuracy and consistency of information across systems
• Updating and maintaining the Child View system
• Supporting practitioners to ensure systems are updated in line with KPI requirements
• Managing incoming post and messages, prioritising and escalating where required
• Maintaining electronic and paper files, including scanning and uploading documents
• Completing allocated tasks accurately and within agreed timescales

What We re Looking For

• Previous experience in a business or administrative support role
• NVQ Level 1 in Business Administration or equivalent
• Experience using Microsoft Office applications
• Experience with Child View or Youth Justice systems is desirable
• Strong written and verbal communication skills with excellent attention to detail
• Ability to organise diaries and manage competing priorities

Additional Information

• Full-time applicants only
• Office-based role, 5 days per week in Oldbury
• Must be able to travel reliably to the office location
• A standard DBS check is required
• Start date as soon as possible
• Contract runs until March 2026, with possible extension subject to funding