Business Support Officer

Brook Street; England; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Quarterly bonus incentive

Dress down Fridays

Cycle to Work scheme

Benefits hub with discounts and other

Free bus service

Job summary

Brook Street is seeking a Business Support Administrator to join a busy B2B team supporting the order to cash process. The role is administration-led and requires strong customer service skills, with phone and email liaison to customers while managing high-volume, detail-driven tasks.

The position offers a permanent contract with hybrid work (1 day from home per week after training) and a salary of £26,000 rising to £28,000 after 12 months, plus quarterly incentives and benefits.

Qualifications

• Previous administrative experience in a fast-paced setting.
• Strong customer service and communication skills.
• High attention to detail and accuracy.
• Comfortable working across multiple systems.

Responsibilities

• Creating and processing sales orders and booking orders onto systems
• Invoicing and resolving invoice queries accurately
• Phone and email interaction with B2B customers
• Providing clear, timely updates to customers
• Liaising with internal teams including Transport, Operations and Finance
• Working across CRM/ticketing systems, transport systems, Teams and basic Excel
• Managing multiple tasks and working to SLAs and KPIs

Skills

Administrative experience

Customer service

Attention to detail

Multi-system proficiency

Time management

Tools

CRM systems

Excel

Teams/Office 365

Transport systems

Job description

Salary: £26,000 per annum (rising to £28,000 after 12 months)

Hours: Monday-Thursday 08:30-17:00 | Friday 08:30-16:30

Contract: Permanent

Hybrid: 1 day working from home per week after initial training (approx. 3 months)

Business Support Administrator to join a busy B2B team supporting the

order to cash process. This role is

administration led but does require strong

customer service skills, as you'll be liaising with customers by phone and email while managing high volume, detail driven tasks.

Key responsibilities:

• Creating and processing sales orders and booking orders onto systems
• Invoicing and resolving invoice queries accurately
• Phone and email interaction with B2B customers
• Providing clear, timely updates to customers
• Liaising with internal teams including Transport, Operations and Finance
• Working across CRM/ticketing systems, transport systems, Teams and basic Excel
• Managing multiple tasks and working to SLAs and KPIs

No sales or targets involved.

What we're looking for:

• Strong administrative experience in a fast paced environment
• Good customer service and communication skills
• High attention to detail and accuracy
• Confident working across multiple systems
• Comfortable multitasking and prioritising workload
• Quarterly bonus incentive
• Dress down Fridays
• Cycle to Work scheme
• Benefits hub with discounts and schemes
• Free bus service from Birchwood train station
• Excellent Birchwood Park location with gym, social hub and local amenities