Business Support Officer

Portsmouth City Council; Ringford; On-site; GBP 14,000 - 17,000; Part time

Job summary

Portsmouth Youth Justice Service is seeking a compassionate, highly organised administrator to support a busy team. The role focuses on handling enquiries, maintaining records, and assisting with court documentation and inspections.

Based in the Civic Offices, the post is 2.5 days per week. You will work with families, professionals and the public, delivering a calm and professional service while keeping sensitive information secure and accurate.

Qualifications

• Compassionate, resilient and highly organised individual.
• First point of contact for families, professionals and the public.
• Strong IT skills and ability to manage enquiries to deadlines.
• Experience in Children's Services desirable but not essential.

Responsibilities

• Provide administrative and business support to the Youth Justice Service.
• Manage enquiries and referrals from partner agencies.
• Maintain accurate records on our case management system.
• Prepare court documentation and support performance reporting.
• Take meeting minutes and assist with inspections.
• Support safeguarding and wellbeing of children and young people.

Skills

Organisational skills

Attention to detail

Communication skills

IT literacy

Tools

Case management system

Job description

Looking for a rewarding part-time role where your organisational skills can make a real impact? Join Portsmouth Youth Justice Service and help support the vital work that keeps children and young people on track towards a more positive future.

Your new role

Join our Youth Justice Service (YJS) and play a vital role in keeping the service running smoothly. You'll provide comprehensive administrative and business support, managing enquiries and referrals from partner agencies, maintaining accurate records on our case management system, preparing court documentation, supporting performance reporting, taking meeting minutes, and assisting with inspections. This is a varied and fast-paced role where your organisational skills, attention to detail, and ability to work effectively with a range of professionals will help ensure children and young people receive the support they need.

Who is the person summary:

We're looking for a compassionate, resilient and highly organised individual with excellent customer service skills to join our team. You'll be the first point of contact for families, professionals and members of the public, providing a calm, professional and supportive service, often in sensitive and emotionally challenging situations. With strong communication skills, attention to detail and confidence using a range of IT systems, you'll be able to manage enquiries effectively, work to deadlines and play a key role in supporting the safeguarding and wellbeing of children and young people. Experience within Children's Services is desirable but not essential.

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours .

Additional Information

Please ensure that you read the job profile for full details on the post. This role is based 2.5 days per week in the Civic Offices, please ensure you can fulfil this prior to submitting your application.

We are not able to offer sponsorship for this position.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Disclosure and Barring Service (DBS) at Basic level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974. Please read the relevant DBS privacy notice before submitting any information.

You will need to explain any gaps in your career history within the last 5 years - this is essential for all safeguarding roles.