Business Support Officer

Service Care Solutions; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise dynamique recherche un Business Support Officer pour rejoindre son équipe à Bromley. Le candidat idéal aura une expérience administrative solide, d'excellentes compétences en service client et sera capable de gérer des informations sensibles avec discrétion. Ce rôle est essentiel pour assurer le bon fonctionnement des opérations départementales et nécessite une attention particulière aux détails et une capacité à prioriser les tâches.

Qualifications

• Expérience prouvée en soutien administratif et systèmes d'affaires.
• Compétences informatiques solides, y compris Excel et SharePoint.
• Capacité à gérer des questions sensibles avec professionnalisme.

Responsibilities

• Gérer la correspondance, les appels et les priorités.
• Maintenir la confidentialité des informations.
• Mettre à jour les systèmes de gestion des cas.

Skills

Service client

Communication

Attention aux détails

Gestion du temps

Tools

Microsoft Excel

SharePoint

Job description

Job title: Business Support Officer
Location: Bromley BR1
Start Date: ASAP
Contract Type: Temporary ongoing
Weekly Hours: 36 hours per week

Job Purpose

We are currently recruiting for a Business Support Officer to join a busy team, providing high-quality administrative and customer-focused support to ensure the smooth running of departmental operations.

This is a great opportunity for someone with excellent organisational skills, proven administrative experience, and a strong understanding of confidentiality and case management.

Key Responsibilities

1. Ensure correspondence including letters, emails, and telephone calls are dealt with appropriately, including alerting the Manager to specific priorities and issues.
2. Maintain confidentiality in respect of the work of the team at all times.
3. Ensure all information is recorded accurately and in a timely manner using SharePoint and Microsoft Excel.
4. Update line of business systems with relevant documents, notes, etc., to ensure accurate case management.
5. Assist other teams within the Compliance & Strategy service with administrative tasks as required.
6. Undertake any other duties commensurate with the level of the post to ensure the efficient and effective running of the department/section.

Ideal Candidate

• Strong customer service and communication skills, including a confident telephone manner.
• Proven experience maintaining administrative and business support systems.
• Good IT skills with experience using Microsoft Excel, SharePoint, and other line-of-business systems.
• Ability to handle a wide range of enquiries, including sensitive issues, professionally and with discretion.
• Experience working in a fast-paced, customer-facing environment.
• Strong attention to detail and ability to prioritise workload effectively.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions or send an email.