Business Support Officer

London Borough of Havering; London; On-site; GBP 30,000 - 33,000; Full time

Job summary

The London Borough of Havering is seeking a Business Support Officer for a one-year secondment. This role focuses on leasehold compliance, requiring strong communication and numeracy skills. The position supports the Home Ownership team in delivering high-quality services to homeowners, with an emphasis on efficiency and customer service.

Qualifications

• Good level of written and spoken communication skills.
• Good level of numeracy for calculations.

Responsibilities

• Initiating processes and passing information efficiently.
• Maintaining records and reporting performance information.

Skills

Communication

Numeracy

Education

GCSE

NVQ

Job description

Job Description

Business Support Officer (Home Ownership) - 1 year Secondment opportunity / fixed term contract.

GRADE 4 Salary: £30,630 - £32,931 per annum

At London Borough of Havering's Home Ownership team, we are working to improve the service and compliance of leasehold management. We manage leasehold compliance, sales and marketing, Right to Buy, income recovery, and service charge billing and consultation. Our portfolio includes properties across the borough, with a growth in new build properties. We aim to increase efficiencies and transparency for our homeowners.

This role is key in leasehold compliance, helping the team deliver high-quality services to homeowners. It is the anchor of the team, initiating processes and passing information efficiently between colleagues. You will need to use your initiative, maintain records, and report performance information.

About You

Are you hard-working, organized, self-motivated, and a team player? Are you interested in learning about leasehold management?

Your excellent communication skills are essential for working as part of the team and developing effective relationships. Your passion for customer service will support service improvements. Your initiative and ability to prioritize tasks will help the team meet deadlines efficiently.

You must have:

• A good level of written and spoken communication skills for record keeping, emails, and telephone conversations, demonstrated through GCSE or NVQ levels.
• A good level of numeracy for calculations and updating spreadsheets, demonstrated through GCSE or NVQ levels.

Additional Information

For an informal discussion, please contact [e-mail].

The closing date for applications is 23/05/2025. Interest may be high, and we reserve the right to close the vacancy early.

You will be notified if your application is successful. The interview date will be confirmed.

If you need help with your online application, contact the Recruitment Helpdesk at 01708 432770.

Please view the Job Profile.

We encourage everyone to apply. Applications are considered based on merit, regardless of age, disability, ethnicity, faith, gender identity, or sexual orientation. Find out what it means to Choose Havering.

The London Borough of Havering is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. If your role involves working with these groups, a DBS check may be required.

Please attach a supporting statement (no more than two A4 pages) explaining how you meet the criteria. For more information, email [e-mail].

We practice anonymized recruitment. Please remove all personal information from uploaded documents.

About Us

Havering offers excellent transport links into central London, extensive regeneration, and abundant green spaces. It is a hub for startups, expanding businesses, and industries such as construction, logistics, engineering, and manufacturing. Find out why you should work for Havering Council.