Business Support Officer

Kent County Council; Dover; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave pro-rata

Pension scheme

Kent Rewards Scheme

Training and development opportunities

Job summary

Kent County Council is recruiting for a customer-facing position within the Care Leavers Service, Business Support Team. You will handle data, liaise with partner agencies and manage competing deadlines in a hybrid work setup, combining office presence with home working.

The role requires clear communication, good organisation and IT skills to present information effectively to professionals and the public.

Qualifications

• Excellent communication and organisational skills with attention to detail.
• Ability to manage a busy workload and respond to urgent requests.
• Strong IT skills for data collation, management and presentation.
• Experience with multi-agency work and liaison with public and professionals.

Responsibilities

• Support the Care Leavers Service and assist the Business Support Team.
• Act as a contact point for the service and stakeholders.
• Contribute to data collection, reporting and service improvements.

Job description

This role will require strong communication, organisation skills and an understanding of the needs of the children/young people we support. You will have excellent attention to detail and be trained in how to use co-pilot. You will have a good understanding of multi-agency work and be able to work well with our partner agencies. You must have strong IT skills to collate, manage and present data.

You must be able to proactively manage your workload whilst responding to urgent requests and deadlines. You will also need to demonstrate a confident manner in liaising with the public, professionals, and organisations, often acting as a contact point for the service. We need someone with a calm and organised approach who can make a positive contribution to the success of the team.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

This is an exciting opportunity to join The Care Leavers Service, Business Support Team. If you would like to be part of a busy team helping to support the Care Leavers Service, then this could be the position for you. We offer an attractive package of 28 days paid annual leave pro-rata plus bank holidays, pension scheme and the Kent Rewards Scheme. In addition to this, we offer opportunities for training and development and the teams are currently working flexibly from home and the office. There is an expectation that you would attend the office twice a week.