Business Support Officer

Marylebone Academy; City of Westminster; On-site; GBP 24,000 - 28,000; Full time

Job summary

Marylebone Academy in Westminster is seeking a proactive Business Support Officer to oversee reception and operational tasks, ensuring efficient day-to-day school operations and compliance. You will support facilities, H&S, data protection, reporting and various internal teams to deliver a smooth student experience.

The role emphasizes initiative, confidentiality and strong IT skills, including MS Office and Excel, with opportunities to contribute to lettings income and community engagement.

Qualifications

• Highly organised with ability to manage multiple priorities.
• Excellent communication and interpersonal skills.
• Strong administrative and IT skills, including Microsoft Office and Excel.
• Independent, proactive with initiative.
• Attention to detail and high accuracy.
• Ability to handle confidential information discreetly.
• Builds positive relationships with staff, students, families and external partners.
• Understands importance of effective operational support for student success.

Responsibilities

• Lead the day-to-day operation of the school's reception and support office.
• Support facilities, health and safety administration, compliance monitoring and reporting.
• Act as a key link between senior leaders and operational teams.
• Coordinate and develop the school's lettings provision, helping to maximise community use and income generation.
• Lead on data protection administration, including subject access requests, freedom of information requests and data breach reporting.
• Produce reports, managing records and maintaining effective administrative systems.
• Support HR, finance, estates and wider school operations as required.

Skills

Organisational skills

Communication skills

MS Office

Initiative

Attention to detail

Discretion

Relationship building

Operational support

Tools

Microsoft Excel

Job description

Business Support Officer

Start Date: 1st January 2027
Salary: UL Support Staff Band 2
Contract: Permanent, Full Time, Full Year (52 weeks)

We are seeking an organised, proactive and solutions-focused Business Support Officer to join our ambitious team. This is a varied and rewarding role that sits at the centre of school operations, supporting senior leaders to ensure the academy runs smoothly, efficiently and compliantly every day.

The successful candidate will play a key role across business operations, front office management, facilities administration, health and safety compliance, data protection and lettings. This is an excellent opportunity for someone who enjoys taking ownership, improving systems and making a tangible impact on the day-to-day life of a school.

We are looking for someone who

• Is highly organised and able to manage multiple priorities in a fast-paced environment.

• Has excellent communication and interpersonal skills, with a professional and customer-focused approach.

• Has strong administrative and IT skills, including proficiency in Microsoft Office and Excel.

• Can work independently, use initiative and resolve problems proactively.

• Has excellent attention to detail and maintains high standards of accuracy.

• Is able to handle confidential information with discretion and professionalism.

• Builds positive working relationships with staff, students, families and external partners.

• Understands the importance of effective operational support in helping students succeed.

The role includes:

• Leading the day-to-day operation of the school's reception and support office.

• Supporting facilities, health and safety administration, compliance monitoring and reporting.

• Acting as a key link between senior leaders and operational teams across the academy.

• Coordinating and developing the school's lettings provision, helping to maximise community use and income generation.

• Leading on data protection administration, including subject access requests, freedom of information requests and data breach reporting.

• Producing reports, managing records and maintaining effective administrative systems.

• Supporting HR, finance, estates and wider school operations as required.

Why join us?

As part of United Learning, you will benefit from excellent professional development opportunities, career progression and collaboration with colleagues across one of the country's leading education groups.

At Marylebone Academy, we are committed to helping both our students and staff thrive.

We offer:

• Competitive salary and benefits.

• Extensive CPD and professional development opportunities.

• Opportunities to collaborate with colleagues across the United Learning network.

• A supportive and ambitious working environment.

• A culture that prioritises staff wellbeing and professional growth.

• The opportunity to make a meaningful difference to young people's lives every day.

About Marylebone Academy

Marylebone Academy is a school with a bright future and significant potential. Under the leadership of a dedicated and ambitious senior team, the academy continues to strengthen its provision and build a culture of high expectations and success.

Located within walking distance of Paddington Station, we serve a diverse and vibrant community in the heart of Westminster. Our aim is simple: to provide an exceptional education and ensure every student is equipped to succeed.

This is an exciting time to join Marylebone Academy as we continue our journey towards becoming Westminster's school of choice.

Please note that we may close this vacancy before the advertised closing date if we receive a high volume of suitable applications. We encourage interested candidates to apply as soon as possible.

Please note that if you have not received a response within 10 days of the advert closing date, we regret that your application has not been successful.

Marylebone Academy is committed to safeguarding and promoting the welfare of children. All appointments are subject to an enhanced DBS check and satisfactory pre-employment clearances.