Business Support Officer

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Carisbrooke; On-site; GBP 28,000 - 31,000; Part time

Job summary

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is recruiting a Business Support Officer to join the Transfer of Care Hub on the Isle of Wight for 28 hours per week. You will deliver clerical and administrative support to healthcare teams, manage workload, and ensure accurate records across electronic systems.

We value initiative, effective communication, and a proactive approach to day-to-day operational tasks, with flexible working options discussed at interview.

Qualifications

• Must be literate and numerate to GCSE level
• Accredited admin/business qualification or relevant equivalent experience
• Good working knowledge of NHS clinical IT systems such as Paris, System1, e-care
• Advanced skills in Microsoft Office (Word/Excel/PowerPoint/Outlook) and databases
• Understanding of admin policies and procedures
• Experience in service development
• Experience in Health and Social care or equivalent
• Experience in customer service environments
• Experience handling confidential information and complex issues
• Work toward Business Admin NVQ level 4 or equivalent

Responsibilities

• Provide administrative support to Service
• Maintain files, records, databases and related documentation
• Answer telephone and emails and handle enquiries
• Demonstrate initiative and solve problems independently
• Administer day-to-day information systems, statistics and productivity data
• Advocate for service users and liaise between service users and teams
• Act as link between providers for care relating to service users
• Ensure effective communications systems across staff clusters
• Assist with daily administration tasks
• Maintain professional, high-quality service throughout

Skills

GCSE literacy & numeracy

MS Office proficiency

Communication skills

Problem solving

Initiative

Education

Admin/business qualification

NVQ L3 or equivalent

Tools

NHS IT systems Paris

System1

e-care

Microsoft Office suite

Job description

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Business Support Officer

The closing date is 22 November 2026

We have an exciting opportunity to join our Transfer of Care Hub temporarily as a Business Support Officer here on the Isle of Wight for 28 hours per week.

The post holder will be responsible for providing effective and efficient clerical and administrative support to teams of healthcare professionals, as part of an integrated admin service within the service. The role will involve a high level of organisational skills and excellent working knowledge of administrative procedures and IT systems used within the Trust. They will be responsible for managing and prioritising their own workload, ensuring that deadlines are met and will be required to use their own initiative.

The post holder will support the effective running of the service which requires timely communication, information sharing and maintaining accuracy of records across electronic systems.

The post holder will proactively support the service in the development of standards and change initiatives and will assist with the day-to-day operational work, liaising with all members of the service lines and outside agencies. They will work within departmental guidelines and procedures to support the service.

At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.

Main duties of the job

Provide administrative support to Service

Maintain files/records/databases and any relevant documentation and disseminate appropriately.

Answer telephone/emails and deal with enquiries as appropriate

Be required to demonstrate initiative, problem solve and make decisions without reference on a regular basis

Administer day to day information systems, statistics and productivity data.

Advocate on the service user's behalf and provide a link between the service user and all parts of the service

Provide a link between other providers for care relating to our service users.

Ensure suitable communications systems are in place to support staff cluster wide.

To support the teams with daily administration tasks as required.

At all times ensure the provision of a professional and high-quality service.

To assist and fully participate in and take responsibility for all clerical and administrative aspects of the office.

To process and record referrals and enquiries for the service.

Maintain all paper and software-based information, administrative systems and office procedures.

Support and role model cultural development in line with the Trust and Service values and principles

The post holder must be willing to be flexible and to continually review operating procedures to ensure best use of time and resources.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Qualifications

• Must be literate and numerate to GCSE level [A-C] in 5 subjects or equivalent qualification
• Accredited admin/business qualification - (e.g. European Computer Driving Licence, RSA, NVQ L3 or Equivalent) or relevant equivalent experience.
• Good working knowledge of NHS clinical I.T. systems appropriate to role i.e. Paris, system1, e-care is desirable -- appropriate to role.
• Advanced professional skills in using a range of computer software including Microsoft Office i.e. Word/Excel/Power point / Outlook and general experience with information systems/databases
• Understanding of administrative policies and procedures
• Experience of service development
• Experience of working within Health and Social care setting or equivalent
• Experience of working in a Customer Service environment
• Experience in dealing with complex/ confidential issues & situations
• Work towards Business Admin NVQ level 4 or equivalent / evidence of personal development in relevant area

Experience

• Administration teams experience of demanding workload in a pressured environment
• Working with computer screens, requiring concentration for long periods of times / attention to detail
• Evidence of agile working
• Contribute to improving quality.
• Maintain quality in own work and encourage others to do so
• Support equality and value diversity
• Ability to adapt to change within working situation

Additional Criteria

• Excellent communication, interpersonal and people management skills
• Effective negotiation skills and the ability to manage a difficult situation calmly.
• Good customer care skills and able to empathise and deal effectively with patients/ service users
• Experience of working with external partners, agencies & voluntary sector

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£28,392 to £31,157 a yearBased on full time hours