Business Support Administrator

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; East Kilbride; Presencial; GBP 24.000 - 29.000; Tempo integral

Resumo da vaga

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is seeking a flexible and well-organised Business Support Administrator to support Podiatry Services at Andover War Memorial Hospital and Cromwell House. The role focuses on diary management, appointment bookings, referrals, correspondence and accurate filing to support patient care.

You will work with clinicians and administration teams, provide cover during absences, and ensure timely information flow, delivering reliable

Qualificações

• Excellent organisational and time management skills.
• Strong communication and interpersonal abilities.
• Confidence working independently and as part of a wider team.
• Flexibility to adapt to changing service needs and working patterns.
• Previous administrative experience
• GCSEs in English & Maths grade C/4 or functional skills equivalent
• NVQ 3 or equivalent

Responsabilidades

• Carry out clinical diary management, booking rooms, patient appointments, professional meetings, and resolving queries with clinicians.
• Manage appointment bookings, updating electronic record system and sending appointment letters following Trust guidelines and targets.
• Ensure referrals are actioned following the agreed service procedures according to the defined performance targets and timescales.
• Produce letters, emails or memoranda using standardised Trust templates ensuring accurate filing, recording and distribution.
• Produce accurate minutes and full administration support for meetings and investigations, including agenda prep and follow-up actions.
• Process incoming and outgoing mail, telephone, or written messages, distributing appropriately and in a timely manner.
• Liaise with clients, colleagues, and healthcare professionals in a positive, calm manner, identifying requirements and actions.
• Monitor and order stationery and supplies and place order requests with line manager when necessary.
• Provide cover and support during times of absence for the core functioning of the administration team.

Conhecimentos

Excellent organisational skills

Time management

Strong communication

Interpersonal abilities

Independent working

Team collaboration

Flexibility

Previous administrative experience

Formação

GCSEs English & Maths grade C/4 or equivalent

NVQ 3 or equivalent

Descrição da vaga

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Business Support Administrator

The closing date is 20 November 2026

We are looking for a flexible and well‑organised Business Support Administrator to join our Community Specialist Services Division, supporting Podiatry Services within Hampshire and Isle of Wight Healthcare NHS Foundation Trust.

Based at Andover War Memorial Hospital and Cromwell House, you will play a key role in supporting both patients and clinical teams by ensuring the smooth running of administrative processes for Podiatry Services. This is an exciting chance to work in a patient focussed environment where your contribution will have a direct impact on delivering patient care. Please see the Job Description and person specification attached for more details.

What We’re Looking For:

• Excellent organisational and time management skills.
• Strong communication and interpersonal abilities.
• Confidence working independently and as part of a wider team.
• Flexibility to adapt to changing service needs and working patterns.
• Previous administrative experience

Main duties of the job

• Carry out clinical diary management, booking rooms, patient appointments, professional meetings, and resolving any queries with clinicians
• Manage appointment bookings, updating electronic record system and sending appointment letters following Trust guidelines and targets
• Ensure referrals are actioned following the agreed service procedures according to the defined performance targets and timescales
• Produce letters, emails or memoranda using standardised Trust templates ensuring accurate filing, recording and distribution
• Produce accurate minutes and full administration support for a range of meetings and investigations to include agenda preparation and follow up of appropriate actions
• Process incoming and outgoing mail, telephone, or written messages, distributing appropriately and in a timely manner, taking responsibility for signposting or dealing with queries regarding issues arising
• Liaising by telephone or in person with clients, colleagues, and other healthcare professionals in a positive, friendly, calm and sympathetic manner, using good judgement to identify requirements in order to pass on information correctly or take appropriate action. This may include dealing with complex information or where there is barriers to understanding
• Monitor and order stationery and leaflets, clinical and general supplies and place order request with line manager when necessary
• Provide cover and support during times of absence for the core functioning of the administration team

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined‑up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community‑based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person’s care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute‑level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Qualifications

• GCSEs in English & Maths grade C/4 or functional skills equivalent
• NVQ 3 or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust