Business Support Officer

Brighton & Hove City Council; Brighton; On-site; GBP 25,000 - 30,000; Full time

Job summary

Brighton & Hove City Council is seeking a Business Support Officer to assist in their children's homes. This full-time role includes administrative duties such as managing communications, processing invoices, and providing support to staff. Ideal candidates will demonstrate effective communication skills and a commitment to supporting families in need.

Benefits

Career average pension scheme

Learning and development opportunities

Peer support from colleagues

Benefits such as bus ticket and cycle loans

Reduced gym membership costs

Qualifications

• Experience in a busy office environment.
• Ability to manage an evolving workload effectively.
• Experience in business support duties including arranging meetings and taking minutes.

Responsibilities

• Support staff and managers by processing invoices and handling communications.
• Organise repairs and ensure child's stay information is up to date.
• Assist with data input and retrieval on service-based IT systems.

Skills

Flexibility

Attention to detail

Time management

Confidentiality

Tools

Microsoft Office

Outlook

Job description

• Contract Permanent
• Closing Date Apply by 15 June 2025

Location

Drove Road

Job Summary

Job reference

• Positions available 1

Working hours

• Working hours 37

Job category

• Job category Social Work - Children

Organisation

• Organisation Brighton & Hove City Council

Job introduction

We have an exciting opportunity for a Business Support Officer to work across our 3 children's homes Tudor House, Drove Road and Rainbow Lodge.

This is a full-time position working Monday to Friday.

Interview Date: to be confirmed

For further information please contact [e-mail]

About the role

Drove Road and Tudor House provide short breaks to children and young people with complex disabilities, Rainbow Lodge provides full time care to children with complex disabilities. We are looking for a Business Support Officer / Administrative Assistant across the 3 homes. You will support the staff and managers at the 3 homes, including answering the phones to parents / carers and professionals, processing invoices and payments and purchases, organising repairs, providing parents/ carers written information about their child's stays, ensuring files are up to date and minuting meetings, as well as any other administration duties that arise. It is essential that you have the ability to communicate effectively in person, by telephone and in writing and to manage an evolving workload using your time-management skills.

You will have experience of working in a busy office environment with the ability to prioritise your workload around the demands of the service and strict deadlines. This role involves the use of various computer packages and requires you to be able to monitor and analyse data for your team as well as running reports to ensure adherence to statutory deadlines. First impressions count so we are looking for an enthusiastic, organised, confident and experienced administrator to represent our service.

Here is what our Business Support Officers say about working in Families Children & Learning:

“The diversity of duties and working in Children’s Services is what attracted me to the role”

“Supporting my social workers, I get a lot of job satisfaction doing this job – feel like I am really involved and helping families lives”

“Feeling you have helped a client in the absence of the social worker in trying to sort out their problems. Having an understanding of their case and developing a rapport with some of the parents.”

Key skills you can offer:

• A flexible, adaptable approach to work with ability to multi task effectively according to business priorities
• Ability to deal with confidential information tactfully and with discretion
• Accuracy and attention to detail
• Experience in business support duties including arranging meetings, and taking minutes which may be of a complex nature .
• Competent in working with Outlook and Microsoft Office packages
• Ability to deal with confidential information tactfully and with discretion.
• Inputting and retrieval of data on service based IT system

Our offer to Business Support Officers:

• Career average pension scheme
• Being an active part of group supervisions
• 1-2-1 support from your Business Support Manager
• A programme of learning and development opportunities through our Learning Gateway
• An online toolbox of resources to support the work of the Business Support Officer
• Peer support from other business support colleagues across the service
• Benefits such as: bus ticket and cycle loans; reduced cost gym membership with Freedom Leisure

Additional information

Your starting salary will be pro rata if the above position is less than 37 hoursor term-time only.

Company information

Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.