Business Support Officer

Commercial Services Group; Aylesford; Hybrid; GBP 25,000; Full time

Job summary

A major provider of procurement services invites applications for the role of Business Support Officer. The role primarily involves supporting business operations with a focus on administration, finance, and CRM systems. This position offers a flexible hybrid work environment and is pivotal in enhancing organizational efficiency and community impact.

Benefits

25 days holiday

Cycle to work scheme

Life assurance cover

Access to Kent Rewards

Flexible working arrangements

Qualifications

• Experience in business support or administration.
• Understanding of GDPR and data confidentiality.
• Experience working in partnership with stakeholders.

Responsibilities

• Maintain and coordinate the team CRM system.
• Manage finance-related administrative tasks.
• Support inbound communications to the Service's general phone line.

Skills

Organisational skills

Time-management skills

Communication skills

IT skills

Education

Level 2 or equivalent practical experience

Tools

Microsoft Office

CRM systems

Job description

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Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.

Role: Business Support Officer
Salary: £24,310
Location: Aylesford/Hybrid (remote but flexibility to attend meetings)

Why Join CSG?

CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 33 trading brands. Our services span HR, IT, Energy, Education Resources, Procurement and more. With consistent annual growth of 25%, CSG continues to expand through a strategic combination of organic growth, acquisitions, and joint ventures. It’s a dynamic and inspiring time to become part of a rapidly evolving organisation and help shape its future.

What You’ll Bring:

The Education People have a fantastic opportunity for a highly organised and proactive individual to join our Supported Employment Service as a Business Support Officer.

This role is vital to ensuring the smooth running of business operations, with a focus on administration, finance, CRM systems and supporting communication across the service. You’ll be an integral part of a dynamic team that supports individuals facing barriers to employment, contributing to meaningful change across the community.

We're looking for someone who enjoys working both independently and collaboratively, has excellent IT and communication skills, and thrives in a fast-paced environment.

What You’ll Achieve:

As Business Support Officer, you will:

• Maintain and coordinate the team CRM system, ensuring updates are actioned and reports are run and distributed promptly to stakeholders.
• Be the first point of contact for IT and system-related queries across the service.
• Support inbound communications to the Service’s general phone line and mailbox, managing enquiries effectively and consistently.
• Manage all finance-related administrative tasks, including processing payments and claims, and liaising with the central finance team.
• Coordinate and support meetings, events and training sessions – organising venues, refreshments, agendas and taking minutes.
• Assist with marketing efforts, including social media activity and coordination with the central marketing team to produce branded materials.
• Support colleagues by distributing training materials and managing posting and collection logistics.
• Create and maintain documentation including Excel spreadsheets, Word documents and PowerPoint presentations.

What We Offer:

• 25 days holiday
• Cycle to work scheme
• Life assurance cover
• Access to Kent Rewards
• A culture of progression and development
• Flexible working arrangements

What We Require:

• Educated to Level 2 or equivalent practical experience
• Experience in business support or administration
• Proficient in Microsoft Office and CRM systems
• Strong organisational and time-management skills
• Ability to meet deadlines and work under pressure
• Experience with data entry and maintaining records
• Understanding of GDPR and data confidentiality
• Experience working in partnership with stakeholders
• Awareness of social exclusion and barriers to access

About Commercial Services Group

Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. Generating over £800m in annual revenue, CSG supports over 16,000 education and public sector clients worldwide.

CSG is dedicated to creating an inclusive workplace that values diversity. We welcome applications from qualified individuals of all backgrounds and are committed to providing reasonable adjustments during the recruitment process.

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know.