Business Support Officer Wellbeing

Provide Community Interest Company; Colchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established community interest company is seeking a Business Support Officer to provide essential administration support. In this dynamic role, you will manage patient referrals and appointments, ensuring efficient communication between patients and clinical teams. Your organisational skills will shine as you coordinate schedules and support the induction of new staff. This position offers the opportunity to make a significant impact in a clinical setting while upholding the company's values and commitment to quality service. If you are detail-oriented and thrive in a team environment, this role is perfect for you.

Qualifications

• Experience in business administration within a clinical environment is essential.
• Strong organisational and customer service skills are required.

Responsibilities

• Manage patient referrals, appointments, and communications effectively.
• Liaise with clinical teams to organise schedules and staff cover.

Skills

Organisational Skills

Customer Service

Initiative

Attention to Detail

Keyboarding Skills

IT Skills (Microsoft Office)

Business Administration Experience

Tools

Microsoft Office

Job description

Business Support Officer

This postholder will be responsible for providing administration support for services provided by, and the Directors of, Provide Wellbeing Ltd.

Key Responsibilities:

1. Responsible for the end-to-end processing of patient referrals, appointments, and test results from multiple sources and channels against key performance indicators. This includes all patient communication and correspondence, managing responses to patient requests in liaison with the clinical team and management.
2. Liaison with Clinical Team and Premises to manage Clinic and Clinician Rotas, incorporating cover for annual leave, Peer Review Sessions, and Training Sessions. Ensure all staff and sub-contracts are aware of any changes in the usual schedule (i.e., nurses, cleaners, reception cover).
3. Utilise key systems and reports to manage patient waiting times, back-end processing of systems/tools, providing insight into patient demand to ensure adherence to KPIs, escalating to management deficits or surplus in capacity versus demand.
4. Support management in the sourcing and induction of new employees, contractors, agency, and temporary staff.
5. Responsible for ensuring the administration, reception, and clinical environments are clean, organised, and tidy, reflecting the Company Brand and Values. Report any building maintenance issues to management and liaise with suppliers to agree suitable times for any required work.

Minimum Requirements:

1. Ability to organise and plan own workload effectively.
2. Ability to resolve queries competently and escalate to team leader when necessary.
3. Understanding of customer service and ability to implement effectively.
4. Able to use initiative within the framework of standard processes/procedures.
5. Ability to work within a team environment.
6. Reliable, accurate, and excellent attention to detail.
7. Advanced keyboarding skills.
8. Competent IT skills – Microsoft Office including Outlook.
9. Previous experience in business administration and planning duties in a clinical/medical environment.

This advert closes on Wednesday 18 Dec 2024.

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