Business Support Manager - INTERNAL

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 42,000 - 62,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) North Wales is seeking a Business Support Manager on a 3-year secondment to join the Senior Leadership Team in East Area Mental Health Services. The post drives operational, workforce and transformation priorities, acting as a link between clinical services and corporate support functions.

The role oversees recruitment, supervisory admin functions, and the modernisation of administrative services, with a view to improved efficiency, performance,

Qualifications

• Meets all essential criteria as per attached job description/person specification

Responsibilities

• Support programme management and performance monitoring arrangements, ensuring actions, risks, milestones and deliverables are coordinated and reported.
• Oversee administrative functions across the East Area, supporting Administrative Managers and teams to deliver high-quality, consistent business support services.
• Promote standardisation, continuous improvement and best practice, ensuring resources are utilised effectively to support frontline services.
• Collaborate with Mental Health and Learning Disabilities teams and services, engaging with stakeholders across the Division and Health Board.

Job description

Job Overview

An exciting 3-year secondment opportunity has arisen within East Area Mental Health Services for a Business Support Manager to join the Senior Leadership Team and play a pivotal role in supporting the delivery of operational, workforce and transformation priorities across Mental Health and Learning Disabilities Services.

The post holder will act as a key link between operational services and corporate support functions, working closely with Workforce, Finance, Estates and Digital Services to support strategic and operational objectives. The role will oversee recruitment and vacancy management while ensuring effective business support arrangements are in place to enable service delivery.

The Business Support Manager will lead the modernisation and transformation of administrative and clerical services across Mental Health and Learning Disabilities, driving improvements in efficiency, responsiveness and service delivery. This will include reviewing and developing systems, processes and ways of working to support organisational priorities.

A key aspect of the role is providing professional business support to the Senior Leadership Team, coordinating and monitoring service improvement programmes and operational priorities. The post holder will support workforce initiatives, health and safety requirements, ligature risk reduction programmes, estates developments, capital schemes and environmental improvement projects across the East Area.

Main duties of the job

The post holder will support programme management and performance monitoring arrangements, ensuring that actions, risks, milestones and deliverables are effectively coordinated and reported. Working closely with clinical and operational leaders, they will contribute to the successful delivery of service developments and transformation programmes, helping to ensure organisational objectives are achieved.

The Business Support Manager will have overall oversight of administrative functions across the East Area, supporting Administrative Managers and teams to deliver high-quality, consistent and effective business support services. They will promote standardisation, continuous improvement and best practice, ensuring resources are utilised effectively to support frontline services.

This role will involve working collaboratively across all Mental Health and Learning Disabilities teams and services within the East Area, engaging with a wide range of stakeholders across the Division and wider Health Board. The successful candidate will be a proactive and forward-thinking individual with excellent communication, organisational and project management skills, capable of managing multiple priorities and delivering outcomes within challenging timescales.

The base for this post will be the Heddfan Unit, with occasional travel required between sites.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Essential criteria

• Meets all essential criteria as per attached job description/person specification

Desirable criteria

• Meets all desirable criteria as per attached job description/person specification