Quality Lead Manager - INTERNAL

Betsi Cadwaladr University Health Board; St Asaph; On-site; GBP 65,000 - 90,000; Full time

Job summary

Betsi Cadwaladr University Health Board in North Wales is seeking a Quality Lead Manager to oversee the Corporate Quality Team, driving a unified Quality Management System and ensuring alignment with Welsh Government standards. The role partners with Executive Directors and the Director of Quality to embed a culture of continuous improvement across the organisation.

The post requires extensive NHS quality, governance and programme management experience, with strong data reporting, financial and

Qualifications

• Significant NHS senior-level experience in quality, assurance or governance.
• Proven ability to develop and implement quality management systems.
• Experience producing and negotiating complex business and service plans.

Responsibilities

• Design, implement and develop a Quality Management System for the health board.
• Lead the Corporate Quality Team and engage staff across the organisation.
• Support Executives to ensure the organisation operates as a quality-led service.
• Develop a quality assurance framework consolidating QA activities.
• Ensure compliance with Welsh Government Quality and Safety Framework.

Skills

Autonomous working

Stakeholder engagement

Analytical thinking

Communication skills

Negotiation

Leadership

Education

Bachelor or equivalent in a relevant subject

Master's Degree or equivalent

ILM management qualification (diploma)

CPD evidence

Job description

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD

This post is secondment until 22/11/2027 due to maternity cover

Main duties of the job

The Quality Lead Manager will take responsibility for managing and administering the health board’s Corporate Quality Team. They will play a key role in supporting the Executive Directors and the Director of Quality to ensure that the organisation operates as a quality-led health service. They will do this through the design, implementation and development of a Quality Management System for the health board bringing all aspects of quality together, and working with key colleagues and stakeholders to ensure that the health board operates within an effective quality management system in line with the Welsh Government Quality and Safety Framework and the statutory Duty of Quality. The post holder will also work to engage staff at all levels across the organisation, with the quality agenda, ensuring that there is always a strong focus on quality. The Quality Lead Manager will also lead on the development of a quality assurance framework which will pull together all quality assurance activities into one organisational approach. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Detailed Job Description And Main Responsibilities

Person specification

Qualifications And/or Knowledge

• Educated to degree level (in a relevant subject)
• Masters Degree or equivalent experience (in a relevant field)
• Management qualification at diploma level e.g. ILM
• Evidence of recent and relevant continuing professional development

Desirable criteria

• Project Management training/qualification
• Quality improvement training/qualification
• Risk management training/qualification

Experience

Essential criteria

• Significant and demonstrable experience of working in the NHS at a senior level in quality, assurance, governance roles
• In depth knowledge of quality in the NHS and an ability to keep up to date with developments in the field.
• Significant relevant management experience working with multi-disciplinary teams
• Demonstrable experience of producing and using data to report on performance, effectiveness and recommended improvements.
• Experience of Financial and HR management in a complex organisation including budgetary management
• Experience in managing human resource issues and conflict resolution
• Experience of challenging practice, to ensure effective solutions and improvement
• Experience in preparing, producing and negotiating complex business and service development plans
• Practical experience and evidence of supporting and facilitating quality processes in health and/or social care – including experience of positively influencing senior management
• Demonstrable record of achievement of delivering objectives and finding innovative solutions to problems in health care
• Programme/project Management experience at a senior level

Desirable criteria

• Broad experience and evidence of working in partnership with NHS organisations at all levels to deliver change

Aptitude And Abilities

Essential criteria

• Ability to work autonomously with no close supervision
• Ability to build effective contacts and networks
• Ability to work autonomously and on own initiative.
• Able to prioritise and deliver on time against a background of demand, change
• Attention to detail and precision
• Organised and process driven but outcome focused
• Able to develop and deliver complex reports and presentations internal and external for the organisation to large groups.
• Ability to distil highly complex data into useful management information.
• Ability to deliver performance requirements within set deadlines.
• Ability to manage a wide variety of unrelated projects and issues on a daily basis
• Ability to problem solve and make decisions.
• Ability to influence and negotiate Excellent communication and interpersonal skills, both verbal and written
• Ability to initiate/respond positively to change.
• Ability to communicate effectively with all levels of the organisation and at senior level with external organisations
• Strong ability to develop and maintain communication with staff at all levels and external agencies, in relation to complex and sensitive matters
• Ability to manage emotions and be resilient in a range of complex and demanding situations. High workload capacity
• Ability to prioritise workload and deliver within tight and competing deadlines
• Knowledge of national agenda and policies for quality in the NHS
• Ability to review and interpret national guidance in order to extract relevant information to support negotiation and planning of the quality agenda
• Ability to analyse data and identify areas for improvement

Desirable criteria

• Advanced analytical skills using both statistical information and observation
• Teaching/mentoring skills
• Presentation skills

Values

Essential Criteria

• Committed to a sustainable culture of continuous learning and improvement underpinned by open communications and team working.
• Ability to work as part of a multi-disciplinary team.
• Openness and integrity.
• Self-motivated, proactive and innovative

Other

Essential criteria

• Ability to travel between sites in a timely manner and occasionally national travel
• Flexible approach to needs of the service