Business Support Manager

UK Health Security Agency; London; Hybrid; GBP 31,000 - 40,000; Full time

Job summary

A leading public health agency is seeking a Business Support Manager to enhance operations within their Public Health Microbiology Services. The role involves supporting senior leadership, managing budgets, and ensuring effective communication and organization within the team. Candidates should possess strong interpersonal and analytical skills, with a degree or equivalent experience in a relevant field. The position offers flexible working options and a commitment to an inclusive culture.

Benefits

Salary of £31,997 plus £9,269 pension contribution

Learning and development opportunities

Flexible working options

Inclusive culture

Qualifications

• Experience working in a team.
• Strong computer literacy.
• Excellent written communication skills.

Responsibilities

• Assist in preparing reports and presentations for UKHSA.
• Provide diary management and organize meetings for senior leadership.
• Support training, development, and recruitment activities.

Skills

Teamwork

Computer Literacy

Written Communication

Interpersonal Skills

Analytical Skills

Organizational Skills

Strategic Thinking

Education

Degree or equivalent experience in relevant field

Job description

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Location: Birmingham, Leeds, Liverpool, London – Canary Wharf

Job Summary

This role supports UKHSA Public Health Microbiology (PHM), including the Clinical Laboratory Network and PHM Reference services. UKHSA Public Health Laboratories operate a managed network across the country, delivering microbiology diagnostic services, surveillance, and outbreak control. The network includes sites in Birmingham, Bristol, Cambridge, Manchester, and collaborating centres in Brighton, Newcastle, Leeds, and Southampton, as well as environmental labs in London, Porton, and York.

Working for your organisation

We promote diversity and inclusion, encouraging applications from underrepresented groups. UKHSA strives to create an inclusive culture where differences drive innovative solutions.

Visit our careers site for more info: https://gov.uk/ukhsa/careers

Job Description

The post holder will provide business support under the line management of the Senior Business Manager, supporting operations within UKHSA Public Health Microbiology Services. This role does not include line management responsibilities but involves working alongside other support staff under the leadership of the Head of Business Operations.

Main Responsibilities

1. Assist in preparing reports and presentations for UKHSA, NHS, and program boards.
2. Provide diary management and organize meetings for senior leadership.
3. Identify and recommend process improvements.
4. Coordinate business submissions, audits, and risk registers.
5. Support estates, facilities, and IT infrastructure where needed.
6. Maintain equipment registers and business continuity plans.
7. Support health and safety policy maintenance and stakeholder inquiries.

Financial and Resource Management

1. Assist with budget setting and monitoring.
2. Support procurement activities and management of contracts and capital purchases.

Human Resources Management

1. Support training, development, and recruitment activities.
2. Contribute to staff induction processes.

Planning and Organisation

1. Provide administrative support for boards, committees, and quality monitoring.
2. Assist in planning for meetings and projects, maintaining records, and monitoring KPIs.

Leadership and Management

1. Work under the line management of the Senior Business Manager.
2. Support training, development, and staff surveys.

Person Specification

Essential Criteria:

• Experience working in a team.
• Strong computer literacy.
• Excellent written communication skills.
• Good interpersonal skills.
• Analytical skills and sound judgment.
• Organizational skills and systematic approach.
• Strategic thinking.
• Degree or equivalent experience in relevant field.

Additional Benefits

• Salary of £31,997 plus £9,269 pension contribution.
• Learning and development opportunities.
• Flexible working options.
• Inclusive culture.

Selection Process

Assessment via application form and a 1000-word statement of suitability, followed by a remote interview.

Eligibility and Location

Open to all external applicants. Hybrid working at core offices in Birmingham, Leeds, Liverpool, or London with at least 60% of hours onsite.

Security and Other Checks

Successful candidates will undergo security, criminal record, and other pre-employment checks.