Business Support Manager

NFP People; Leeds; Hybrid; GBP 32,000 - 40,000; Full time

Job summary

Not For Profit People is seeking a highly organised Business Support Manager to help a growing charity keep operations smooth and maximise support for people affected by brain tumours. The role sits under the Chief Executive, offering governance support and a central coordination point for external HR and IT partners.

You will manage diaries, coordinate board meetings, oversee travel and expenses, and ensure action tracking across leadership and projects. Hybrid/remote options available in Leeds.

Qualifications

• Experience supporting a Chief Executive or senior leadership team.
• Ability to coordinate board or trustee meetings and produce accurate minutes.
• Discretion with confidential information and strong organisational skills.

Responsibilities

• Manage diaries for the Chief Executive and senior leaders.
• Coordinate trustee meetings, AGM and sub-committees; prepare minutes and actions.
• Administer travel and expenses; process claims and ensure policy adherence.
• Support HR queries and liaise with external HR adviser; oversee IT onboarding and renewals.
• Keep shared calendars and internal comms around key projects.

Skills

Strong organisational skills

Excellent written communication

Experience liaising with externalsup

Discretion and sound judgement

Confidential information handling

Tools

Office software

HR platforms

Travel/expense systems

Job description

We are seeking an organised Business Support Manager to keep a growing charity running smoothly and help more people affected by brain tumours.

Position: Business Support Manager

Salary: £36,000 per annum

Location: Hybrid working from a central Leeds office, or remote working depending on preference and experience

Hours: Full-time

Contract: Permanent

About the role

Are you the person who keeps things moving, brings order to busy diaries and makes sure decisions turn into action?

This varied, hands-on role offers the opportunity to support a charity's Chief Executive and leadership team while coordinating the processes that help colleagues deliver their best work.

Reporting to the Chief Executive, you will bring structure to day-to-day operations, support effective governance and act as a key contact for external HR and IT partners.

Key responsibilities

• Managing diaries for the Chief Executive and senior leadership team, scheduling meetings and preparing agendas and papers.
• Coordinating four trustee meetings each year, the AGM and board sub-committees, including arrangements, minutes and action tracking.
• Administering travel and expenses, processing claims and ensuring policies are followed.
• Supporting colleagues with holiday, sickness and general HR queries, liaising with an external HR adviser where needed.
• Managing the external IT support contract and coordinating onboarding, offboarding, training and renewals.
• Keeping shared calendars and internal communications organised around key projects and programmes.

About you

You will bring experience of supporting a Chief Executive or senior leadership team, alongside confidence in coordinating board or trustee meetings and producing accurate minutes.

You will be comfortable balancing competing priorities, handling confidential information and following up with colleagues to ensure actions are completed.

We are looking for someone with

• Strong organisational skills and excellent written communication.
• Experience liaising with external suppliers or advisers.
• A personable, practical approach to supporting a small team.
• Confidence using office systems and learning new HR, travel or expense platforms.
• Discretion and sound judgement when handling sensitive matters.

Experience in a small charity or similarly lean organisation would be an advantage, as would familiarity with HR administration and centralised travel or expense systems.

About the organisation

This charity provides practical and emotional support, trusted information and opportunities for people affected by brain tumours to have a voice in research.

You will join a purposeful team of around 20 people, helping build the operational foundations needed to double the number of people supported over the next five years.

Applications are welcomed from people of all backgrounds.

Other roles you may have experience of could include

Operations and Governance Manager, Business Support Manager, Executive Assistant, Personal Assistant, PA, EA, Office Manager, Business Manager, Operations Coordinator or Governance Coordinator. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.