Business Support Manager

NHS; Bronllys; Remoto; GBP 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Development pathways

Training and development

Well-being support

Descrizione del lavoro

Powys Teaching Health Board is seeking a Business Support Manager to provide essential administrative and governance support to the Powys Public Health team at Bronllys Hospital. You will manage day-to-day operations, coordinate data reporting, and lead administrative staff while engaging with stakeholders across the Health Board and external partners.

The role combines planning, information management and service improvement in a supportive environment.

Competenze

• RSA III or equivalent typing experience and background in an admin/business environment.
• Proficient in IT software and systems.
• Experience in partnership work with stakeholders.
• Ability to manage highly complex and emotive issues.
• Excellent organisational and planning skills.

Mansioni

• Act as a filter for incoming requests and queries related to key business areas.
• Handle confidential and sensitive information with discretion.
• Ensure systems are in place for effective communication and dissemination of information.
• Share ideas to improve the operational running of services.
• Line manages Administrative Assistants within the service, including PADR and sickness.
• Develop and maintain systems for data reporting and governance.
• Implement and maintain efficient manual and electronic systems and databases.

Conoscenze

IT proficiency

Stakeholder engagement

Data analysis

Confidentiality & data protection

Team leadership

Formazione

RSA III or equivalent

Strumenti

Microsoft 365

SharePoint

Outlook

Teams

Oracle

Digital recording systems

Descrizione del lavoro

Be part of a 'Healthy Caring Powys' and help us transform the way we provide health and care, so our communities can Start Well, Live Well and Age Well.

Job overview

An exciting opportunity has arisen to join the Powys Public Health team as Business Support Manager, where you will play a key role in delivering essential business and administrative support to the team.

Powys Public Health team is based in Bronllys Hospital and aims to protect local communities, improve the health and well-being of the Powys population, ensure quality of healthcare services and address underlying health inequalities.

The Business Support Manager is an essential coordination point for systems, processes, reporting and communication within the Public Health team. Key requirements of the role include managing business operations, maintaining accurate data and reporting systems and providing high quality operational, administrative and governance support to the team.

The successful candidate should be professional and approachable and be able to oversee day to day business functions to support the smooth running of the team. They should be a good team player and able to work well with other people. The role comes with managerial responsibilities, with the successful candidate being responsible for the management of the Administrative Assistants working within the public health team.

Excellent computer skills are required, with there being a need to use Microsoft 365, Sharepoint, Outlook, Teams, Oracle and digital recording systems regularly.

The postholder will be based at Bronllys Hospital.

Main duties of the job

Communication

• Act as a filter for incoming requests and queries related to key business areas
• Handle confidential and sensitive information
• Ensure that systems are in place for effective communication and dissemination of information.
• Share ideas to improve the operational running of services
• Act as the key point of contact for all business-related issues within the service, ensuring effective liaison/communication between the service and other areas of the Directorate, the Health Board and external organisations.

Planning

• Responsibility for planning, timetabling and undertaking preparatory work for meetings and to provide any necessary documentation
• Be an essential part of the services’ business meetings and the senior management meetings
• Line manages the Administrators within the service, being responsible for PADR, sickness etc.

Improvement, Monitoring, Evaluation

• Effectively manage change within delegated project work.
• Ensure that information and documentation is provided in a timely fashion and readily available for meetings and discussions, including preparing reports, agendas, minutes, statistics and other similar documents.

Digital and Information

• Implement and maintain efficient and workable manual and electronic systems and databases, including electronic filing systems

Working for our organisation

Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.

To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/ . There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.

Detailed job description and main responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents.

We would particularly welcome applications from Welsh speakers; but even if you don't speak any Welsh, or want to develop your skills, don't worry; the health board will support you with training.

Person specification

Qualifications and Knowlegde

• RSA III or equivalent demonstrable experience of typing plus experience of working in an administrative/business environment
• Fully proficient in the use of IT software packages
• Experience of working in partnership with stakeholder
• Ability to deal with highly complex and emotive issues

Experience

• Collation and analysing of data and present reports in a variety of formats
• Significant experience in an administrative/business role
• Extensive previous experience of working within healthcare
• Taking and transcribing detailed minutes
• Awareness of Data Protection and confidentiality legislation
• Report writing and excellent organisational and planning skills

Skills and Attributes

• Demonstrate PTHB Values
• Work on own initiative with minimal supervision and as part of a wider team within the business function of support services
• Innovative and constructive approach to project management
• Able to prioritise work and meet deadlines
• Demonstrate the ability to supervise and motivate staff
• Demonstrate tact and diplomacy when working with others
• Evidence of undertaking presentation to groups
• Some ability to speak, read and/or write Welsh, or an eagerness to learn

As a Health Board we embrace diversity and inclusion. We offer a supportive and welcoming place to work which is free from discrimination and fair in all our working practices.

We’ll value your contribution whether you’re looking for your first job, an apprenticeship, re-entering the workforce or looking for a career change. Powys Teaching Health Board warmly welcomes all.

You can complete your application in Welsh or English, it’s entirely your choice. Once you’ve applied, we will keep you updated on the progress of your application, so be sure to check your emails regularly.