Business Support Executive

Kenya Airways; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading airline is seeking a Business Support Executive to drive sales strategies and manage pricing processes in Europe. The role involves monitoring market performance, providing management information, and supporting the sales team to maximize revenue. Candidates should have a university degree in Business and relevant airline experience.

Qualifications

• At least 3 years of airline experience in a commercial environment.
• Experience in ticketing and sales.

Responsibilities

• Drive and implement sales strategies and plans.
• Monitor performance of assigned countries and routes.
• Provide accurate and timely POS forecasts.

Skills

Revenue Management

Sales

Communication

Education

University degree in Business

Tools

Altea

Amadeus

Monet

Delorian

Job description

Join to apply for the Business Support Executive role at Kenya Airways

Job Title: IRC5510 Business Support Executive Europe - Re-Advertised

Brief Posting Description

Driving and ensuring proper implementation of sales strategies and plans in the market. Efficiently manage and coordinate pricing and sales-related processes in designated markets to maximize POS revenue. Monitor the performance of assigned countries and routes to develop and provide valuable management information. Conduct strategic research in the area for future opportunities and growth.

Detailed Description

• Identify and support the sales team to ensure all opportunities are captured.
• Support the implementation of commercial policies and sales excellence initiatives.
• Monitor the impact of market activities and return on investments.
• Recommend and monitor sales incentives and promotions to enhance revenue and market share.
• Track market developments and take appropriate actions to maintain or grow market share.
• Provide accurate and timely POS forecasts, focusing on demand, yield, and local market trends.
• Proactively signal changing trends, patterns, and market circumstances.
• Identify opportunities regarding low-load flights and conduct competitor analyses.
• Communicate professionally and persuasively internally and with Revenue Management, liaising with Field Pricer.
• Regularly review business results, forward bookings, segmentation, distribution strategies, and other relevant MI on assigned markets and routes.
• Ensure timely delivery of commercial reports, including weekly area reports, monthly reports, and quarterly updates.
• Achieve budgeted revenue targets, including ancillary sales.
• Support contracts and maximize revenue with contracted agents.
• Create and maintain customer and agent databases for easy access to data.
• Process and manage non-IATA agent portfolios, COMM-flex, and Waiver Management.
• Support EU sales with trade support, exhibitions, and events.
• Handle personalized bookings and reservations from key customers as directed by the Regional Manager and other leadership.

Job Requirements

• University degree in Business or related field
• Knowledge of revenue management and pricing principles
• Experience in ticketing and sales
• Proficiency with Altea, Amadeus, Monet, Delorian
• Experience with MI and reporting tools
• Understanding of field operations
• At least 3 years of airline experience in a commercial environment
• Experience in the airline industry

How To Apply

NOTE: This position is ONLY for candidates eligible to live and work in the United Kingdom.

If you meet the requirements, please submit your detailed CV via the KQ portal. Due to high application volume, only shortlisted candidates will be contacted. Kenya Airways is an equal opportunity employer.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service, Sales, and Public Relations

Industries

• Airlines and Aviation