Business Support Coordinating Officer

Zohorecruit; Cardiff; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Civic Recruitment Limited is recruiting for a Business Support Coordinating Officer (Grade 5) in Cardiff for a 7-month contract. You will support the Development & Investment Team in Building Services, managing housing asset data, adaptations, and reporting to ensure compliance.

The role involves coordination of works, liaison with therapists, contractors, tenants, and internal teams, and maintaining records across Keystone and other systems.

Qualifications

• Experience in Business Support, Administration, Asset Management, Housing Services, or Property Services.
• Experience maintaining databases, spreadsheets, and electronic records.
• Strong IT skills including Microsoft Office applications.

Responsibilities

• Maintain the Housing Asset Management Database (HAMD) and stock condition data.
• Manage servicing records and asbestos register information.
• Support administration of disabled adaptations and housing improvement services.
• Receive and process enquiries from tenants, leaseholders, and service users.
• Allocate and monitor works and service requests.
• Produce reports and performance analysis for management.
• Support service improvement initiatives and process development.

Skills

Business Support

Administration

Asset Management

Housing Services

Property Services

Education

Right to Work in the UK

Tools

Microsoft Office

Job description

Contract | Civic Recruitment Limited | United Kingdom

Posted On 29/09/2026

Job Information

Community & Social

City Rumney

Province Cardiff (Caerdydd GB-CRD)

Postal Code CF3

Job Description

7 months Contract with a Local Authority

Job Purpose

As a Business Support Coordinating Officer (Grade 5), you will provide administrative and business support to the Development & Investment Team within Building Services. You will play a key role in managing housing asset data, supporting disabled adaptations, maintaining housing databases, coordinating works, and ensuring accurate performance and compliance reporting.

Key Duties/Accountabilities

• Maintain and update the Housing Asset Management Database (HAMD).
  
• Import and validate stock condition data and housing asset information.
  
• Manage annual servicing records and asbestos register information.
  
• Support the administration of disabled adaptations and housing improvement services.
  
• Receive and process enquiries from tenants, leaseholders, and service users.
  
• Allocate and monitor works and service requests.
  
• Maintain spreadsheets, databases, and specialist software systems.
  
• Support the management and monitoring of adaptation projects.
  
• Liaise with Occupational Therapists, contractors, tenants, and internal teams.
  
• Commission adaptation and improvement works through Building Services.
  
• Monitor adaptation budgets and produce management reports.
  
• Update and maintain records on Keystone Asset Management systems.
  
• Produce reports and performance analysis for management.
  
• Carry out customer satisfaction surveys and complaints administration.
  
• Ensure compliance with Data Protection requirements and Council procedures.
  
• Provide administrative support across Housing Improvement, Adaptations, and Voids services.
  
• Support service improvement initiatives and process development.
  

Essential Experience Required

• Previous experience in Business Support, Administration, Asset Management, Housing Services, or Property Services.
  
• Experience maintaining databases, spreadsheets, and electronic records.
  
• Experience producing reports and analysing data.
  
• Experience handling customer enquiries and providing administrative support.
  
• Experience working with performance data and monitoring systems.
  
• Experience coordinating work requests and tracking service delivery.
  
• Strong IT skills including Microsoft Office applications.
  
• Experience working with housing, property, asset management, or repairs systems would be advantageous.
  
• Strong organisational and communication skills.
  
• Experience managing sensitive and confidential information.
  

Essential Qualifications Required

• Relevant Administration, Business Support, Housing, or Asset Management experience.
  
• Right to Work in the UK.
  

Additional Information to Note

• Working hours: 37 hours per week.
  
• Monday to Thursday: 09:00 – 17:30.
  
• Friday: 09:00 – 17:00.
  
• Primarily working from home.
  
• Occasional office attendance required for meetings.
  
• Location: Quarry Road, Wenvoe, Cardiff, CF5 6AA.
  
• Online interview via Microsoft Teams.
  
• Interview Date: 7th October 2026.