Business Support Assistant - Practitioner Team

We Manage Jobs(WMJobs); Lichfield; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

Join a dedicated administration team in a full-time role that supports Children's Services in the community. This position emphasizes teamwork, excellent organizational skills, and IT competency, ensuring practitioners receive timely and professional responses. With a focus on providing exceptional service, you'll have the opportunity to work in a supportive environment that values flexibility and collaboration. Your contributions will directly impact the lives of children and families, making this role both rewarding and meaningful. Embrace the chance to grow and thrive in a role that values your skills and dedication.

Benefits

Supportive Working Environment

Healthy Work-Life Balance

Guaranteed Interview Scheme

Training Opportunities

Qualifications

• Experience in providing support and guidance in IT systems.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Act as the first point of contact for inquiries from practitioners.
• Provide support and guidance in the use of IT and related software.

Skills

Teamwork

Organisational Skills

IT Competency

Communication Skills

Attention to Detail

Flexibility

Education

Level II in Business Administration

IT Qualification equivalent to ECDL

Tools

Microsoft Office 365

Job description

Business Support is key to the success of our Children's Services because our Business Support teams are there, making sure things run smoothly, so that our frontline colleagues can deliver for children and their families in the community. All that work in the background just doesn't happen; it takes dedicated colleagues, taking pride in their work and seeing a purpose in the work they are doing.

This is a full-time permanent post based at the Old House, Eastern Avenue, Lichfield. We are an administration team of 18 who are predominantly office based, although home working is arranged on a rota basis depending on the demands of the service.

Main Responsibilities

1. Being a first point of contact for practitioners to ensure children, families, partners, and stakeholders receive a professional and knowledgeable response to enquiries in a timely manner.
2. Providing support, advice, and guidance to practitioners in the use of IT and related software, including basic induction into systems and processes.
3. Providing core business functions and working closely with Practitioner Leads, Team Managers, Family Practitioners, Professionals, and Partners.
4. Utilising full knowledge of Microsoft Office 365 and main applications.
5. Demonstrating flexibility and teamwork, transferring between teams as required. Full training will be provided.

The Ideal Candidate

1. Teamwork, good organisational skills, and competency in IT systems are essential.
2. Level II in Business Administration or equivalent qualification.
3. An IT qualification equivalent to ECDL or similar.
4. Good communication skills for interaction via phone, in person, and email.
5. Strong organisational skills and attention to detail, with the ability to work to deadlines.
6. A flexible approach to work, with the ability to adapt to changing priorities.
7. A passion for providing excellent service.

Shortlisting will occur on Tuesday 20th May 2025, with interviews scheduled for Friday 30th May 2025.

If you do not meet all requirements, we value transferable skills and experiences. For an informal discussion about the role, contact Lara Hollier at [e-mail] or Jo Orme at [e-mail].

Our recruitment process involves anonymising applications during shortlisting. Please complete your application fully, especially the supporting statement, to highlight your suitability for the role.

About Staffordshire County Council

We are a distinctive county council with core values shaped by colleague feedback and best practices. We foster a community spirit where employees take pride in their work and our collective impact.

We offer a supportive working environment to help employees achieve their potential and maintain a healthy work-life balance.

Additional benefits and rewards can be found at Our rewards and benefits - Careers at Staffordshire.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Staffordshire County Council is an equal opportunities and Disability Confident employer, encouraging applications from all backgrounds and communities. We offer a guaranteed interview scheme for applicants meeting minimum criteria, especially supporting care leavers and armed forces personnel.