Business Support Assistant - Pharmacy Services

NHS National Services Scotland; Glasgow; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

27 days annual leave

NHS Pension Scheme

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a Business Support Assistant to provide administrative and business support to the Pharmacy team in Glasgow. You will assist with appointments, records, and correspondence, ensuring a smooth operation of the single point of access service.

The role requires strong IT skills, excellent communication, and the ability to work both independently and as part of a team. Part-time hours with pro rata salary and NHS-wide benefits are offered.

Qualifications

• Demonstrable experience using a range of computer systems and Microsoft Office applications.
• Previous experience working within an office, administrative or secretarial environment.
• Strong keyboard, data entry and document production skills with a high level of accuracy and attention to detail.
• Excellent verbal and written communication skills with the ability to engage professionally with a wide range of people.
• Good organisational and time management skills with the ability to prioritise competing demands and manage workloads effectively.
• Ability to work independently using initiative while also contributing positively as part of a team.

Responsibilities

• Provide a comprehensive administrative and business support service to the multidisciplinary pharmacy team
• Manage telephone, email and face-to-face enquiries, ensuring requests are prioritised and directed appropriately
• Arrange patient appointments, maintain diaries and support the operation of the team's single point of access service
• Prepare, process and maintain accurate records, databases, reports and documentation using electronic systems
• Coordinate meetings, training activities, rotas and events, including preparation and circulation of associated materials
• Support procurement processes, stock control activities and general office administration functions
• Deliver a professional, confidential and customer-focused service to patients, staff, external partners and members of the public

Skills

Microsoft Office

Verbal and written communication

Data entry

Organisation

Teamwork

Education

ECDL qualification

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

An exciting opportunity has arisen to join the Glasgow City HSCP Northeast Pharmacy Team as a Business Support Assistant. This varied and rewarding role provides essential administrative and business support to a multidisciplinary team delivering community-based clinical services. You will play a key part in ensuring the smooth day-to-day operation of services, supporting patients, healthcare professionals, and colleagues across the wider organisation. Working within NHS Greater Glasgow and Clyde offers the opportunity to contribute to improving patient care while developing your skills within one of the largest healthcare organisations in the UK. If you are organised, motivated, and enjoy working in a busy team environment, we would love to hear from you.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

• Rowan Park Business Centre
• Monday to Friday
• Permanent, part-time
• Please note the salary is Pro Rata for part-time hours

Key responsibilities:

• Provide a comprehensive administrative and business support service to the multidisciplinary pharmacy team
• Manage telephone, email and face-to-face enquiries, ensuring requests are prioritised and directed appropriately
• Arrange patient appointments, maintain diaries and support the operation of the team's single point of access service
• Prepare, process and maintain accurate records, databases, reports and documentation using electronic systems
• Coordinate meetings, training activities, rotas and events, including preparation and circulation of associated materials
• Support procurement processes, stock control activities and general office administration functions
• Deliver a professional, confidential and customer-focused service to patients, staff, external partners and members of the public

Knowledge, training, qualifications and/or experience required to do the job:

• Demonstrable experience using a range of computer systems and Microsoft Office applications, supported by relevant experience or a qualification such as ECDL
• Previous experience working within an office, administrative or secretarial environment
• Strong keyboard, data entry and document production skills with a high level of accuracy and attention to detail
• Excellent verbal and written communication skills with the ability to engage professionally with a wide range of people
• Good organisational and time management skills with the ability to prioritise competing demands and manage workloads effectively
• Ability to work independently using initiative while also contributing positively as part of a team
• Commitment to ongoing learning and development, with a willingness to undertake training to enhance knowledge and skills

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:
Lead Pharmacist, Jennifer Allardyce, [e-mail], 07971 038117

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This vacancy may close early due to a high volume of applications. We recommend applying as soon as possible to avoid disappointment.

This post may require a satisfactory PVG Scheme record check.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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