Support Services Assistant - Facilities

NHS National Services Scotland; Glasgow; On-site; GBP 10,387,000 - 14,542,000; Part time

Benefits offered by this job

NHS Pension Scheme

Cycle to Work Scheme

Study bursaries

Learning & development opportunities

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a part-time Support Services Assistant to deliver non-clinical support across hospital and healthcare environments. You will perform cleaning, catering support, patient clothing services and porter duties while following NHS Scotland standards and infection control requirements.

The role includes shift patterns Mon-Thu 16:00-19:00, Fri 16:00-18:30, permanent 14.5 hours per week at Thornliebank Health Centre, with comprehensive NHS employee

Qualifications

• Knowledge of integrated support services including cleaning, catering, laundry and porter duties (full induction training provided)
• Training in safe use of cleaning, catering, laundry and porter equipment
• Knowledge of Health and Safety procedures (training provided)
• Knowledge of COSHH regulations (training provided)
• Knowledge of Moving and Handling procedures (training provided)
• Basic Food Hygiene certification (training provided)
• Knowledge of Infection Prevention and Control practices (training provided)
• Ability to follow schedules, procedures and quality standards
• Good communication and teamwork skills

Responsibilities

• Carry out cleaning duties in line with NHS Scotland National Cleaning Specifications and Infection Control standards
• Operate cleaning and catering equipment safely
• Support meal service and food preparation activities
• Assist with laundry and patient clothing services
• Provide porter and messenger support including transport of patients, mail, specimens, equipment and supplies
• Adhere to work schedules, COSHH regulations and departmental procedures
• Carry out waste management duties and maintain accurate records
• Report faults or concerns to supervisors and contribute to a safe environment
• Remain flexible to work across different departments and service areas

Skills

Integrated support services

Health & Safety procedures

COSHH regulations

Moving & Handling

Basic Food Hygiene

Infection Prevention & Control

Schedules & procedures

Communication & teamwork

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

The Support Services Assistant plays an important role in maintaining a clean, safe and welcoming environment for patients, staff and visitors. The post involves delivering a range of non-clinical support services including cleaning, catering support, patient clothing services, and porter/messenger duties. You will work across a variety of clinical and non-clinical areas, following agreed work schedules and NHS Scotland standards, while ensuring high-quality service delivery throughout the facility.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

Permanent Role - 14.5 Hours Per Week

Thornliebank Health Centre

Shift Pattern Monday - Thursday 16.00 - 19.00, Friday 16.00 - 18.30

Key responsibilities:

The successful candidate will provide a high-quality support service across a range of hospital and healthcare environments. Responsibilities include carrying out cleaning duties in line with NHS Scotland National Cleaning Specifications and Infection Control standards, operating cleaning and catering equipment safely, supporting meal service and food preparation activities, assisting with laundry and patient clothing services, and providing porter and messenger support including transport of patients, mail, specimens, equipment and supplies. The role requires adherence to work schedules, safe working practices, COSHH regulations and departmental procedures. You will also carry out waste management duties, maintain accurate records, report faults or concerns to supervisors, and contribute to a safe and efficient environment for patients, visitors and colleagues. Flexibility is essential, as you may be required to work across different departments and service areas.

Knowledge, training, qualifications and/or experience required to do the job:

• Knowledge of integrated support services, including cleaning, catering, laundry and porter duties (full induction training provided)
• Training in the safe use of cleaning, catering, laundry and porter equipment
• Knowledge of Health and Safety procedures (training provided)
• Knowledge of COSHH regulations (training provided)
• Knowledge of Moving and Handling procedures (training provided)
• Basic Food Hygiene certification (training provided)
• Knowledge of Infection Prevention and Control practices (training provided)
• Ability to follow schedules, procedures and quality standards
• Good communication and teamwork skills

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact: Pawel Procner, Integrated Services Assistant Manager, 0141 211 8368, [e-mail]

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This vacancy may close early due to a high volume of applications. We recommend applying as soon as possible to avoid disappointment.

This post may require a satisfactory PVG Scheme record check.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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