Business Support Assistant - Family Help Team

Thurrock Council; Grays; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Annual leave

LGPS

Hybrid work

Training & development

Employee assistance

Staff discounts

Supportive environment

Job summary

Thurrock Council is seeking a Business Support Assistant to support the Family Help Teams with essential administrative duties in a hybrid setup.

You will organise meetings, maintain accurate records, handle correspondence and referrals, and support statutory processes to secure the best outcomes for children, young people and families.

Qualifications

• Demonstrates strong administrative and organisational abilities.
• Proven experience managing records and information accurately.
• Good communication and customer service skills relevant to families and colleagues.
• Confident using Microsoft Office applications and basic IT systems.

Responsibilities

• Provide efficient administrative support to Family Help teams and managers.
• Organise meetings, prepare documentation, take minutes and distribute actions.
• Maintain accurate records and update information on relevant systems promptly.
• Manage correspondence, telephone enquiries and referrals professionally.
• Support statutory processes and service activities to improve outcomes for families.
• Contribute to day-to-day operation and identify ways to improve admin processes.

Skills

Administrative skills

Organisational skills

Communication

Record management

Microsoft Office

Independent worker

Team player

Flexible attitude

Proactive

Tools

Microsoft Office

Job description

Job Description

Job Title: Business Support Assistant - Family Help Teams

Salary: £27,435 to £29,715 per annum

Grade: B

Contract Type: Fixed Term - 18 months

Working Hours: 37 hours per week

About the Department

The Family Help Service works with children, young people and families to provide the right support at the right time, helping to improve outcomes and prevent issues from escalating. The service brings together a range of professionals who work collaboratively to support families through assessment, planning and intervention. As a Business Support Assistant, you will play a vital role in ensuring the smooth running of the service by providing effective administrative support, maintaining accurate records and helping teams deliver a high quality service to families across Thurrock.

About the Role

As a Business Support Assistant you will be responsible for:

• Providing efficient administrative support to Family Help practitioners, managers and wider teams.
• Organising and supporting meetings, including preparing documentation, taking minutes and distributing actions.
• Maintaining accurate records and ensuring information is updated on relevant systems in a timely manner.
• Managing correspondence, telephone enquiries and referrals, ensuring these are dealt with professionally and sensitively.
• Supporting statutory processes and service activities to help ensure the best outcomes for children, young people and families.
• Contributing to the effective day to day operation of the service and identifying opportunities to improve administrative processes.

This role is currently hybrid and office attendance is required in both the Civic Offices and our Family Hubs within Thurrock.

What We're Looking For

We're looking for someone who has:

• Strong administrative and organisational skills.
• Good communication and customer service skills.
• Experience of managing records and maintaining accurate information.
• Confidence using Microsoft Office applications.
• The ability to work independently and as part of a team.
• A flexible and proactive approach to work.

DBS Check: Not required for this post

Benefits of Working with Us

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only): 17th September 2026

Closing Date (Internal & External): 27th September 2026

Interview Date: To Be Confirmed

Additional Information

Please note that there will be a short minute taking test at the end of the interview.

If you have any questions about the role or interview process, please contact:

Joanna Eve - Business Support Supervisor

[e-mail] | 07738 259841

To view the Job Profile and Person Specification, please follow the link below:

Download Job Profile (PDF Document)

About Us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council