business support assistant

Buckinghamshire Council; Beaconsfield; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Employee assistance programme

Mental Health First Aiders

Mindfulness workshops

Pension scheme

Costco membership

Gym discounts

Travel discounts

Job summary

Buckinghamshire Council is seeking an experienced business support assistant to help maintain high customer satisfaction at the Beaconsfield Adult Learning Centre. The role involves handling enquiries, data entry, enrolment guidance, and supporting staff with admin tasks.

We offer a term-time position (39 weeks, 30 hours/week, Mon-Fri 9:00–15:00) based at Beaconsfield, with pro-rated salary and holiday pay. A supportive team environment and flexible working options are provided.

Qualifications

• Experience of providing high-quality customer service in a front-facing role.
• Ability to accurately maintain records and track information.
• Proficient with Microsoft Office and in-house systems for admin tasks.

Responsibilities

• Provide front-of-house support and information to customers.
• Assist with enrolment, fees and next steps.
• Enter and maintain accurate records and reports.
• Support teachers and managers with room bookings and documentation.

Skills

Customer service

IT skills

Data reporting

Public experience

Education

GCSE English & Maths / Level 2 English & Maths

Tools

Microsoft Office

In-house systems

Job description

We currently have an opportunity within our Adult Learning team for an experienced business support assistant to support in maintaining high levels of customer satisfaction for users of the centre. The successful post holder will support in ensuring the facility is safe, secure, clean and tidy and set up as necessary and ensuring that customers receive appropriate information and advice in a professional, timely and friendly manner. This post is integral in ensuring that full and complete information is collected, recorded and processed accurately and on time to meet the needs of the service and its funding bodies.

The main responsibilities and duties of the role require the post holder to:

• Provide a responsive 'front of house' and assist managers with monitoring of H&S checking within the centre, escalating any issues to a senior member of staff in an appropriate and timely way i.e. IT or premises issues
• Undertake housekeeping tasks as appropriate, to assist with promotional displays, monitoring of notice boards in line with service policy
• Receive and respond appropriately and effectively to enquiries from staff and customers (in person, by telephone, webchat, email) and provide advice on enrolment, fees and next steps
• Enter data accurately and in the correct format; enrolments, withdrawals and transfers, loaned device records
• Use systems to obtain set reports (i.e. course starting/ course clashes), to provide accurate and relevant information to customers and managers.
• Co-operate with and support service colleagues with preparation of documents, reports and other materials to a clear brief and to defined standards and timescales using established formats and software.
• Make routine arrangements and bookings i.e. updating rooming diaries and liaise with Curriculum Coordinators to ensure all course cancellations and make-up sessions are booked as required.
• Check and record stock levels (Stationary/ utility/ refreshments) and request necessary supplies to ensure equipment and materials are available to colleagues when required.
• Follow established procedures for ordering resources, accept and check delivery of supplies, distributing accordingly.

We are looking for motivated, ambitious and inspiring people to join us on our journey.

You will be entitled to a range of different benefits to make sure you are happy both at work and at home.

The successful applicant will need to:

• Be able to manage and produce accurate data reports as required.
• Have experience of working with the public
• Possess demonstrable experience of accurately maintaining records and tracking information across various Microsoft products and in-house systems
• Possess good IT skills
• Have the ability to work calmly and accurately under pressure
• Possess excellent customer service skills
• Possess the ability to ensure all paperwork is completed accurately to comply with audit requirements
• GCSE 4-9 (A-C) or equivalent Level 2 English and Maths (or working towards), As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

Buckinghamshire is an ambitious, rapidly growing county, and our economy is one of the strongest in the country. It is an area of outstanding natural beauty and ranks as one of the top rural areas to live in the UK and yet it is incredibly well connected- only an hour from London on the train. The county has a rich history and heritage and is the birthplace of the international Paralympic movement.

We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy. By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that's why we're working hard to ensure we continue to be an accessible and inclusive organisation. From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it's important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments. We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

This opportunity is Term Time Only (39 weeks a year) and is for 30 hours per week Monday - Friday 9.00am - 3.00pm

This post will be primarily based at Beaconsfield Adult Learning Centre but on occasion travel to other centres may be required. Please note the salary will be pro-rated of hours worked and include holiday pay.

Hard work and success deserves recognition. That's why we pride ourselves on the benefits we give our people.

We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.