Business Support Assistant - 247140

Wakefield Council; Wakefield; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

Training programs

Public transport discounts

LGPS pension scheme

AVC scheme

Employee Assistance Programme

Cycle to work scheme

Discounts on leisure facilities

Job summary

Wakefield Council is seeking a motivated Business Support Assistant to join the Wakefield Equipment Service and the Wakefield Wheelchair Service. You will organise daily work, handle enquiries, process equipment orders and report issues, ensuring smooth service delivery while supporting colleagues and the public.

The role emphasizes strong administrative skills with hybrid working options and access to training and a broad benefits package.

Qualifications

• Knowledge and understanding of business administration systems and procedures

Responsibilities

• Daily planning and organisation of work; act as the first point of contact for inquiries
• Process equipment orders and report equipment breakdowns, verbally and in writing
• Deliver a responsive, high‑quality business support function to internal and external customers

Skills

Business administration knowledge

Job description

We are pleased to offer an exciting opportunity for a motivated and organised individual to join our Business Support team within the Wakefield Equipment Service and the Wakefield Wheelchair Service.

The roles play a vital part in ensuring our services run smoothly and efficiently. You will be joining a friendly, supportive, multi-disciplinary team committed to delivering high-quality administrative support to colleagues, partners and the public.

This is an excellent opportunity for someone looking to develop their skills and experience within the Social Care and Health sector, in a role where your contribution will be valued and recognised.

About the Role

As a Business Support Assistant, you will be responsible for the daily planning and organisation of work, acting as the first point of contact for a wide range of enquiries. This includes handling routine and non-routine queries, processing equipment orders, and reporting equipment breakdowns, both verbally and in writing.

You will use your advanced organisational, communication, IT and telephone skills to ensure the continuity of the service each day. A key part of the role is delivering a responsive, high-quality business support function to internal and external customers.

You will work closely with:

• Other Business Support Assistants
• The Administration Coordinator
• The Team Manager

We Are Looking For

• Knowledge and understanding of business administration systems and procedures

What can I expect?

• Generous holiday entitlement with the option to buy up to 10 extra days of annual leave
• Hybrid working (subject to role suitability)
• Access to high-quality training programs to advance your career to the next level.
• Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
• Local Government Pension Scheme (LGPS) and a Shared Cost Additional Voluntary Contributions (AVC) scheme providing a tax efficient way to increase our pension.
• Great range of benefits including an Employee Assistant Programme, discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, a cycle to work scheme, and many more.

We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership.

Want to know more?

If you would like to know more about the role, the recruitment process or working for Wakefield Council, feel free to contact.

Name: Kirsty Gaunt

Tel: [phone]

E-mail: [e-mail]