Business Support Assistant

Wakefield Council; Wrenthorpe; Hybride; GBP 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Holiday entitlement with buy-up option

Hybrid working

Training programs

Wellbeing support

Transport discounts

LGPS pension

Employee benefits

Résumé du poste

Wakefield Council is seeking a motivated Business Support Assistant to join the Equipment Service team. You will manage daily workflows, handle enquiries, process equipment orders and report breakdowns while delivering high-quality administrative support to colleagues, partners and the public.

In a busy office, you will work with clinicians and coordinators, demonstrating excellent organisational and communication skills, IT proficiency and a flexible attitude to change.

Qualifications

• Strong organisational and time-management skills.
• Excellent communication, both written and spoken.
• Good IT literacy and familiarity with office systems.
• Experience handling enquiries and providing administrative support.
• Ability to learn quickly and adapt to change.

Responsabilités

• Plan and organise daily work schedules for the team.
• Be the first point of contact for a wide range of enquiries.
• Process equipment orders and report equipment breakdowns.
• Support internal and external customers with high-quality administrative service.
• Collaborate with clinicians, coordinators and managers to ensure smooth operations.

Connaissances

Organisation

Communication

IT skills

Telephone handling

Learning agility

Flexible attitude

Description du poste

Are you passionate about making a difference to our citizens and the district that they reside in? Then, we have an exciting opportunity for you to join our Team We are pleased to offer this exciting opportunity for a motivated and organised individual to join our Business Support Team within the Wakefield Equipment Service. This role plays a vital part in ensuring our services run smoothly and efficiently. You will be joining a friendly, supportive, multi-disciplinary team committed to delivering high-quality administrative support to colleagues, partners and the public. This is an excellent opportunity for someone looking to develop their skills and experience within the Social Care and Health sector, in a role where your contribution will be valued and recognised. About the Role As a Business Support Assistant, you will be responsible for the daily planning and organisation of work, acting as the first point of contact for a wide range of enquiries. This includes handling routine and non-routine queries, processing equipment orders, and reporting equipment breakdowns, both verbally and in writing. You will use your advanced organisational, communication, IT and telephone skills to ensure the continuity of the service each day. A key part of the role is delivering a responsive, high-quality business support function to internal and external customers. You will work closely with:

• Other Business Support Assistants
• Clinicians
• The Administration Coordinator
• The Team Manager
• Knowledge and understanding of business administration systems and procedures
• Experience working both independently and as part of a team in a busy office environment
• Excellent communication and organisational skills
• The ability to learn quickly and adapt to new situations
• A positive, flexible attitude towards change
• Wakefield Council is wholly committed to ensuring children and vulnerable adults are fully supported and safe. We are dedicated to the safeguarding of all children and vulnerable adults whilst promoting their welfare. We expect all staff and volunteers to share this responsibility.

Probation In accordance with the Council Probation Procedure, this post is subject to a 6-month Probationary Period.

Diversity Having a diverse workforce that is reflective of the communities we serve helps us to achieve the best outcomes for all. We encourage applications from everyone and actively seek to ensure that everyone feels included in the workplace so that we can make the most of our differences.

Why Wakefield

Full in-house training will be provided to ensure you feel confident in the role and have the support you need to succeed.

What can I expect?

• A competitive salary
• Generous holiday entitlement with the option to buy up to 10 extra days of annual leave
• Hybrid working (subject to role suitability)
• Access to high-quality training programs to advance your career to the next level.
• We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership.
• Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
• Local Government Pension Scheme (LGPS) and a Shared Cost Additional Voluntary Contributions (AVC) scheme providing a tax efficient way to increase our pension.
• Great range of benefits including an Employee Assistant Programme, discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, a cycle to work scheme, and many more.