Business Support Assistant

City of York Council; York and North Yorkshire; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Annual leave

LGPS

Health & wellbeing initiatives

Flexible working

Job summary

The City of York Council is seeking dedicated administrative support staff to join the Corporate Business Support Service. Roles mainly back Children’s Services and may work across teams such as MASH, Child Protection, and Education, assisting with documentation, meeting arrangements and correspondence.

You will handle data input, minute taking, invoices and purchase orders, while maintaining confidentiality.

Qualifications

• Accurate minute taking is required.
• Excellent attention to detail is essential.
• Strong interpersonal and diplomatic communication.
• High computer literacy and confidence with IT systems.
• Ability to adapt to changing priorities and work in a team.
• Good organisational skills and workload management.
• Experience working in multi-agency environments.

Responsibilities

• Provide administrative support to Children’s Services and related teams.
• Prepare documentation, input data, arrange meetings and take accurate minutes.
• Handle telephone enquiries, process purchase orders and invoices.
• Respond to requests from colleagues, partner agencies and the public.

Skills

Minute meetings

Attention to detail

Interpersonal skills

IT systems proficiency

Teamwork

Time management

Change management

Multi-agency collaboration

Data interpretation from case systems

Tools

Case management systems

General IT systems

Job description

The City of York Council's Corporate Business Support Service is offering exciting opportunities to join the team.

The roles will primarily support Children’s Services and may work across a range of teams, including MASH, Child Protection, Corporate Parenting, Education and other services supporting children, young people and families.

The successful candidates will provide essential administrative support, working closely with internal colleagues, partner agencies and a range of stakeholders.

The roles involve a varied range of business support tasks, including the preparation of documentation, data input, arranging meetings, taking accurate minutes, handling telephone enquiries, processing purchase orders and invoices, and responding to requests from colleagues, partner agencies and members of the public.

Key Skills Required

• Ability to accurately minute meetings.
• Exceptional attention to detail.
• Strong interpersonal skills, demonstrating tact and diplomacy.
• High computer literacy and confidence using a range of IT systems.
• Flexibility to work within a team environment and manage changing priorities.
• Strong organisational skills, including effective time and workload management.
• Ability to adapt working practices, contribute ideas for service improvement and respond positively to change.
• Ability to work collaboratively within a multi-agency environment.
• Ability to interrogate and use information held within case management systems to support service delivery.

Please note that these roles support Children’s Services and involve handling highly confidential and sensitive information relating to vulnerable children, young people and families, including child protection and safeguarding matters. Candidates should consider the nature of this work before applying.

The roles are hybrid; however, regular attendance at Council offices is an ongoing requirement of the roles. This will include increased office-based working during the induction and training period.

This role is suitable as a job share opportunity.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Lizzie Norman at [e-mail] or Tina Wynne at [e-mail]

Closing date: Wednesday 4 November 2026 at 12 midnight

Interview date: Friday 20 November 2026