Business Support Assistant

St Joseph Catholic Multi Academy Trust; West Kirby; On-site; GBP 21,000 - 27,000; Full time

Job summary

St Nicholas Catholic Academy in West Kirby, England, is seeking a highly organised Business Support Assistant to join the busy school office. You will provide administrative and reception support, acting as the first contact for pupils, parents, visitors and staff, while ensuring smooth day-to-day operations and safeguarding of children.

You will manage enquiries, maintain pupil records, support attendance and admissions, assist with financial administration, and prepare correspondence in a

Qualifications

• Experience in administrative, business support or customer service roles.
• Ability to handle confidential information appropriately and sensitively.
• Experience managing competing priorities and meeting deadlines.
• Effective communication with a wide range of stakeholders.

Responsibilities

• Provide admin and reception support as first point of contact for pupils, parents, visitors and staff.
• Manage enquiries and maintain pupil records including attendance and admissions processes.
• Assist with financial administration and preparation of correspondence.
• Support day-to-day operation of academy systems and services.

Skills

Organisational skills

Written and verbal communication

ICT skills (Microsoft Office)

Record keeping

Confidentiality & data protection

Attention to detail

Teamwork

Customer-focused

Safeguarding awareness

Education

GCSE English & Maths (A-C)

Admin or business support qualification (desirable)

Job description

We are seeking a highly organised and professional Business Support Assistant to join the team at St Nicholas Catholic Academy. Working as part of a busy school office, you will provide high-quality administrative and reception support, acting as a first point of contact for pupils, parents, visitors and staff. The role includes managing enquiries, maintaining pupil records, supporting attendance and admissions processes, assisting with financial administration, preparing correspondence and ensuring the smooth day-to-day operation of academy systems and services. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is committed to delivering outstanding customer service while supporting children and families within a caring and inclusive school community.

ExperienceExperience of working in an administrative, business support or customer service role.Experience of handling confidential information appropriately and sensitively.Experience of managing competing priorities and working to deadlines.Experience of communicating effectively with a wide range of stakeholders.Skills and KnowledgeExcellent organisational and time-management skills.Strong written and verbal communication skills.High standards of accuracy and attention to detail.Ability to work independently and as part of a team.Strong ICT skills, including Microsoft Office applications.Ability to maintain accurate records and administrative systems.Professional, welcoming and customer-focused approach.Ability to remain calm and effective in a busy school environment.Understanding of confidentiality and data protection requirements.Commitment to safeguarding and promoting the welfare of children and young people.QualificationsGCSE Grade 4/C or above (or equivalent) in English and Mathematics.Good standard of general education.Relevant administration or business support qualification (desirable).Personal QualitiesFriendly, approachable and professional manner.Reliable, flexible and proactive approach to work.Strong interpersonal skills and ability to build positive relationships.Commitment to supporting the Catholic ethos and values of the academy.Passion for making a positive difference to the lives of children and families.