Business Support Assistant

Cornwall Council; Liskeard; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving the lives of residents in Cornwall. As a Business Support Assistant, you will play a crucial role in supporting frontline practitioners, ensuring effective communication with service users and partner agencies. This position offers an opportunity to work flexibly, with a focus on delivering high-quality administrative support. The role promises comprehensive training and career development in a collaborative environment that values compassion, honesty, and respect. If you're eager to make a difference and thrive in a dynamic team, this role is perfect for you.

Benefits

Defined benefit pension scheme

Generous annual leave

Employee health and wellbeing programme

Discounts on goods and services

Qualifications

• 4 GCSEs including English and Maths required.
• Office experience is advantageous.

Responsibilities

• Support frontline practitioners with administrative tasks.
• Maintain and manage records and correspondence.

Skills

Interpersonal Skills

Communication Skills

Keyboard Skills

Flexibility

Teamwork

Education

4 GCSEs (A-C) including English and Maths

Tools

Case Management System

Job description

Job Description

The Service & Team:

Would you like to do a job that makes a difference and be part of a team whose aim is to improve the lives of our residents living in Cornwall?

Would you like to work for an organisation that has the following values embedded into everything we do?

• Compassion
• Honesty & Integrity
• Trusting & Being Trustworthy
• Fairness & Respect
• Openness & Collaboration

The Role

We have two full-time vacancies for a Business Support Assistant in Care and Wellbeing. The core focus will be to support our frontline practitioners, enabling them to achieve the best outcomes, prioritise direct work with residents of Cornwall, and ensure timely communication with service users and partner agencies.

Our Working Week Is

Monday – Thursday 08.45 – 17.15
Friday 08.45 – 16.45

Successful applicants will work as part of a team supporting residents across Cornwall through high-quality business support services. Duties include monitoring admin mailboxes, distributing correspondence and reports, records management, meeting administration, detailed recording of complex meetings within strict timescales, financial transactions, and data entry into the Case Management System.

While the specified location/work base is provided, our evolving work practices may require remote work (e.g., from home or other locations). We support flexible working to best serve our people, services, and organisations, which will be discussed during recruitment. There may be a need to support business operations during core hours and attend the office on a rota basis as required.

What You’ll Need To Succeed

Applicants should have 4 GCSEs (A-C), or equivalent, including English and Maths, and excellent keyboard skills. Office experience is advantageous. Comprehensive training will be provided, with opportunities for career development once established.

You should have good interpersonal and communication skills, with the ability to liaise effectively with staff, service users, and agencies. A professional approach with discretion and diplomacy is essential. Flexibility, teamwork, and the ability to produce accurate outputs under deadlines are also required.

Please read the role profile attached below for full details of this role.

What You’ll Get In Return

Cornwall Council aims to be an employer of choice, a high-performing council, and a learning organisation. We offer a rewards and benefits package to attract and retain staff, including flexible working options to promote work/life balance.

Our Core Employee Rewards And Benefits Include

• A competitive salary
• A defined benefit pension scheme based on career average earnings, with optional voluntary contributions
• Generous annual leave with the option to purchase additional leave
• An award-winning employee health and wellbeing programme
• Access to discounts on local and national goods and services through our employee benefits scheme

Additional Information

Please note, sponsorship is not available for this role.

The full role profile is attached here. We recommend saving a copy for reference during the interview process.

For more information or an informal chat, contact Deryn Matthews at 01872 323178 or [e-mail].

Application Process

Please attach a supporting statement with your application, either by completing the application form or uploading your CV. Demonstrate why you are suitable for the role using examples from your experience or transferable skills, referencing the points marked as ‘Application’ on the Role Profile. Guidance is available on the application process.

Please include the following in your supporting statement:

• Your experience in maintaining good quality records and filing systems (electronic and paper-based)
• Your experience in an administrative/business support role
• An example of delivering high-quality, accurate outputs under tight deadlines
• A detailed example of arranging and minuting a meeting

Note that applications cannot be edited after submission. Contact [e-mail] for assistance. Existing employees must apply via their Cornwall Council email through Opportunity Marketplace on Oracle.