Business Support Assistant

Norfolk County Council; Ketteringham; Hybrid; GBP 27,000 - 28,000; Part time

Benefits offered by this job

Health & wellbeing services

Flexible working (hybrid/remote)

Local Government Pension Scheme

Relocation expenses

Blue Light Card

Job summary

Norfolk County Council is seeking a Business Support Assistant to join the Business Support and Development team in Ketteringham. The role provides administrative and business support across multiple directorates with a focus on the Highways service.

You will contribute to efficient office operations, maintain records, and help coordinate meetings while upholding high standards of customer service and information management.

Qualifications

• Strong IT skills with experience in Microsoft Excel, Word and SharePoint.
• Commitment to delivering excellent customer service in line with standards.
• Effective written and verbal communication skills.
• Experience taking accurate meeting minutes.
• Strong organisational skills to manage varied workload.
• Ability to work under pressure and meet deadlines.
• Collaborative approach and willingness to support colleagues.
• Professionalism, discretion, and handling sensitive information appropriately.
• Understanding of data protection principles and information management.

Responsibilities

• Provide a wide range of administrative and business support services across the Community & Environmental Services and Infrastructure directorates.
• Primary focus on supporting the Highways service and delivering quality support.

Skills

IT proficiency

Excel

Word

SharePoint

Customer service

Communication

Minute taking

Organisational skills

Time management

Team player

Discretion

Data protection

Job description

Business Support Assistant | 11437 | Fixed Term Contractuntil 31 December 2027 | 22.2 hours per week | £26,847 to £27,274 per annum pro rata (Scale D) | Ketteringham, Norfolk

We are seeking an organised, proactive, and resourceful individual to join our Business Support and Development team at our South Area Highways Office in Ketteringham. In this role, you will provide a wide range of administrative and business support services across the Community & Environmental Services and Infrastructure directorates, with a primary focus on supporting the Highways service.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, takes pride in delivering high-quality support, and is looking to develop their skills within a collaborative and customer-focused organisation.

To be successful in this role, you will be able to demonstrate:

• Strong IT skills, including experience using Microsoft Excel, Word, and SharePoint.
• A commitment to delivering excellent customer service in line with Norfolk County Council's Customer Care Standards.
• Effective written and verbal communication skills.
• Experience of taking accurate and effective meeting minutes.
• Strong organisational skills, with the ability to manage and prioritise a varied workload.
• The ability to work effectively under pressure and meet competing deadlines.
• A collaborative approach, with a willingness to support colleagues and contribute to team success.
• Professionalism, discretion, and the ability to handle sensitive information appropriately.
• An understanding of data protection principles and good information management practices.

As a Business Support Assistant, you will join a friendly, supportive team that values team working, continuous improvement, and personal development. We are committed to helping our colleagues succeed and providing opportunities to learn, grow, and make a meaningful contribution to the services we deliver.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:
  • ‘ Norfolk Rewards’our employee discounts programme which helps yousave money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Redeployment closing date: 19 October 2026 23:59

All other applicants closing date: 2 November 2026 23:59