Business Support Assistant

The Duke of Edinburgh's Award; Greater London; Remote; GBP 26,000 - 30,000; Part time

Benefits offered by this job

Pension contribution

Employee assistance programme

Healthcare cash plan

Volunteer leave

25 days holiday

Job summary

The Duke of Edinburgh’s Award is seeking a highly organised Operations Support Administrator to join the England Operations team. This 12-month maternity cover role is home-based with regional travel, delivering essential administrative and customer support across licensing, Gold Awards, and eDofE systems.

You will maintain accurate records, respond to enquiries, support reporting, identify trends, and help improve processes while collaborating with colleagues across the UK to support

Qualifications

• Previous experience in an administrative role.
• Experience providing customer support and using customer service systems.
• Strong Microsoft Office skills, including Word, Outlook, Excel, Teams, and PowerPoint.
• Experience of problem-solving within an administrative environment.
• Experience maintaining accurate records and handling information with attention to detail.
• Excellent organisational skills and attention to detail.
• Strong time management and prioritisation abilities.
• A customer-focused approach with a commitment to high-quality service.
• Good literacy and numeracy skills.
• Strong written and verbal communication skills.
• Ability to work independently and manage competing priorities.
• A proactive, positive attitude and willingness to support colleagues.
• A collaborative approach and strong team-working skills.

Responsibilities

• Provide high-quality administrative support across the team's activities.
• Deliver excellent customer service to internal and external stakeholders.
• Respond to enquiries and requests for support relating to DofE delivery and operational processes.
• Ensure enquiries and complaints are managed and recorded in line with DofE policies and procedures.
• Assist with data collection, reporting, and analysis, identifying trends and potential risks.
• Produce reports and support information requests as required.
• Maintain accurate records and robust administrative processes.
• Support continuous improvement initiatives and identify opportunities to enhance services and resources.
• Keep up to date with developments in the DofE programme and eDofE systems.
• Collaborate with colleagues across the UK through project and working groups.
• Support other areas of Business Support when required.

Skills

Administrative experience

Customer service

Microsoft Office

Attention to detail

Organisational skills

Time management

Communication skills

Independent working

Team collaboration

Problem-solving

Tools

eDofE system

Job description

Business Support Assistant

Application Deadline: 13 October 2026

Department: Operations England

Employment Type: Fixed Term Contract

Location: Home based / with some regional travel

Compensation: £25,845 - £30,406 / year

Description

The Duke of Edinburgh’s Award (DofE) is looking for a highly organised and customer-focused Operations Support Administrator to join our England Operations team.

This is an exciting opportunity for someone who enjoys administration, problem-solving, and working with a wide range of stakeholders. You'll play a key role in supporting Licensed Organisations across England, helping to ensure the smooth delivery of the DofE programme and providing high-quality support to volunteers, partners, and colleagues.

As an Operations Support Administrator, you will provide efficient administrative and customer support across a range of operational activities. You will be responsible for maintaining accurate records, responding to enquiries, supporting reporting activities, and ensuring key processes are delivered to a consistently high standard.

You will work closely with colleagues across the organisation, helping to improve processes, identify trends, and support stakeholders in delivering life-changing opportunities for young people.

• Provide high-quality administrative support across the team's activities.
• Deliver excellent customer service to internal and external stakeholders.
• Respond to enquiries and requests for support relating to DofE delivery and operational processes.
• Ensure enquiries and complaints are managed and recorded in line with DofE policies and procedures.
• Assist with data collection, reporting, and analysis, identifying trends and potential risks.
• Produce reports and support information requests as required.
• Maintain accurate records and robust administrative processes.
• Support continuous improvement initiatives and identify opportunities to enhance services and resources.
• Keep up to date with developments in the DofE programme and eDofE systems.
• Collaborate with colleagues across the UK through project and working groups.
• Support other areas of Business Support when required.

Licensed Organisation Support

• Process and monitor licensing activity for Licensed Organisations across England, including licence amendments and terminations.
• Manage Gold Award verification processes and respond to related enquiries.
• Support the administration of Gold Award Celebration events, including guest invitations.
• Provide advice and support regarding licensing, Gold Award approvals, and celebration events.
• Create adult and demonstration accounts within eDofE in line with safeguarding requirements.
• Manage complaints and incidents, escalating where appropriate

N.B. this postion is a 12 month maternity cover contract.

What we are looking for:

We're looking for someone who thrives in a busy environment, enjoys working with people, and takes pride in delivering excellent service.

• Previous experience in an administrative role.
• Experience providing customer support and using customer service systems.
• Confidence working with a wide range of stakeholders.
• Strong Microsoft Office skills, including Word, Outlook, Excel, Teams, and PowerPoint.
• Experience of problem-solving within an administrative environment.
• Experience maintaining accurate records and handling information with attention to detail.
• Excellent organisational skills and attention to detail.
• Strong time management and prioritisation abilities.
• A customer-focused approach with a commitment to high-quality service.
• Good literacy and numeracy skills.
• Strong written and verbal communication skills.
• Ability to work independently and manage competing priorities.
• A proactive, positive attitude and willingness to support colleagues.
• A collaborative approach and strong team-working skills.

Benefits

We offer excellent staff benefits including a generous pension contribution, an employee assistance programme, healthcare cash plan and volunteer leave. Also, 25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year. Buy additional annual leave, benefits discount website, death in service benefit 4 x salary, incapacity benefit, generous family leave and sick leave.

The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.

**The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum.**