Administrative & Licensing Support Specialist

The Duke of Edinburgh's Award; Greater London; Remote; GBP 26,000 - 30,000; Part time

Benefits offered by this job

Pension contribution

Employee assistance programme

Healthcare cash plan

Volunteer leave

25 days holiday

Job summary

The Duke of Edinburgh’s Award is seeking a highly organised Operations Support Administrator to join the England Operations team. This 12-month maternity cover role is home-based with regional travel, delivering essential administrative and customer support across licensing, Gold Awards, and eDofE systems.

You will maintain accurate records, respond to enquiries, support reporting, identify trends, and help improve processes while collaborating with colleagues across the UK to support

Qualifications

• Previous experience in an administrative role.
• Experience providing customer support and using customer service systems.
• Strong Microsoft Office skills, including Word, Outlook, Excel, Teams, and PowerPoint.
• Experience of problem-solving within an administrative environment.
• Experience maintaining accurate records and handling information with attention to detail.
• Excellent organisational skills and attention to detail.
• Strong time management and prioritisation abilities.
• A customer-focused approach with a commitment to high-quality service.
• Good literacy and numeracy skills.
• Strong written and verbal communication skills.
• Ability to work independently and manage competing priorities.
• A proactive, positive attitude and willingness to support colleagues.
• A collaborative approach and strong team-working skills.

Responsibilities

• Provide high-quality administrative support across the team's activities.
• Deliver excellent customer service to internal and external stakeholders.
• Respond to enquiries and requests for support relating to DofE delivery and operational processes.
• Ensure enquiries and complaints are managed and recorded in line with DofE policies and procedures.
• Assist with data collection, reporting, and analysis, identifying trends and potential risks.
• Produce reports and support information requests as required.
• Maintain accurate records and robust administrative processes.
• Support continuous improvement initiatives and identify opportunities to enhance services and resources.
• Keep up to date with developments in the DofE programme and eDofE systems.
• Collaborate with colleagues across the UK through project and working groups.
• Support other areas of Business Support when required.

Skills

Administrative experience

Customer service

Microsoft Office

Attention to detail

Organisational skills

Time management

Communication skills

Independent working

Team collaboration

Problem-solving

Tools

eDofE system

Job description

The Duke of Edinburgh’s Award is seeking a highly organised Operations Support Administrator to join the England Operations team. This 12-month maternity cover role is home-based with regional travel, delivering essential administrative and customer support across licensing, Gold Awards, and eDofE systems.

You will maintain accurate records, respond to enquiries, support reporting, identify trends, and help improve processes while collaborating with colleagues across the UK to support