Business Support Assistant

English Heritage; Dover; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Free access to English Heritage sites

25 days holiday

Matched pension contributions up to 10

Apprenticeship opportunities

Employee discount in shops and cafes

Family/friend site access

Job summary

English Heritage is seeking a Business Support Assistant to join our South & East Regional team. This full-time role (36 hours per week) offers flexible working patterns and can be based at Wrest Park, Dover Castle, or remotely with hybrid arrangements.

You will provide a wide range of administrative support, including diary management and meeting servicing. You will need proven experience in administration, the ability to manage competing priorities, and strong IT skills with MS Office.

Qualifications

• Experience of working autonomously with remote teams.
• Experience in similar administrative and office management work.
• Experience of managing potentially conflicting priorities.
• Experience of meeting and conference organisation and diary planning.

Responsibilities

• Provide a full range of general administrative processes, including diary management, servicing meetings, filing information, and working with spreadsheets/databases.
• Invoicing, printing and copying documents, and delivering high-level administrative support.
• Support Operations, Experience & Engagement in the South & East Region to help deliver the English Heritage Strategic Plan.

Skills

Autonomous working

Office management

Priority management

Diary planning

Tools

MS Office

Job description

Heritage is for everybody, and we are here for heritage. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

We are looking for a Business Support Assistant to join our South & East Regional team. The role is full time (36 hours per week), and permanent after a satisfactory probationary period. We offer flexible working arrangements where the role allows. This role can be based at one of our sites or offices (Wrest Park or Dover Castle), at home, or worked on a hybrid pattern. You will be required to attend any site office on a frequent basis / 1 day a month at the least for 1:1s and Admin Meetings. There will also be a requirement to travel to other offices/sites (including London) either by car or public transport.

Benefits

• Salary from £24,852, depending on skills, experience and location
• 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
• Matched pension contributions up to 10%
• Apprenticeship opportunities
• Free access to all English Heritage sites for you and up to six friends and family members
• 25% discount in our shops and cafes
• Enhanced maternity, paternity or shared parental leave
• Options to buy additional leave
• An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
• Opportunities to go to some of our great live music and history events

This is a great opportunity for you will be involved in a full range of general administrative processes, including: diary management; servicing meetings, collating and filing information; working with spreadsheets and databases, invoicing, printing and copying document and generally providing high level administrative support. Working 36 hours per week across 5 days, having the ability to work flexibly is our business requirement. As Business Support Assistant, we are looking for someone who is passionate about who we are and bringing history to life and has already gained significant experience working in an administrator role. You will have well-developed communication and organisational skills and proven IT skills (including MS Office applications). Team working, flexibility and the use of initiative all feature highly on our list of requirements and experience of working to tight deadlines and attention to detail is essential. Working as part of a team you will deliver a comprehensive business administrative service to the Operations, Experience & Engagement in the South & East Region to ensure that our priorities in the English Heritage Strategic Plan are delivered.

To be considered as a Business Support Assistant you'll need:

• Experience of working autonomously with remote teams.
• Experience in similar administrative and office management work.
• Experience of managing potentially conflicting priorities.
• Experience of meeting and conference organisation and diary planning.

Interviews will be held on week commencing 29th September 2026 either on MS Teams or at the Dover or Wrest Park Office dependent on the candidates location.

If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Priti Lakhani, Business Support Manager on [e-mail] and/or 07557 191845. No agencies please. Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Everybody's welcome at English Heritage Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing. We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.