Business Support Assistant

Essex County Council; Colchester; Hybrid; GBP 26,000; Full time

Job summary

An established local authority seeks a Business Support Assistant to deliver key administrative support within a dynamic team. This role offers the opportunity to develop skills in a supportive environment, contributing to the transformation of public services. With flexible working options and a commitment to employee well-being, this position is ideal for those who thrive in a collaborative setting. Join a forward-thinking organization dedicated to making a difference in the community while enjoying a comprehensive benefits package and opportunities for personal growth.

Benefits

Healthy work-life balance

Learning and development opportunities

IT equipment supplied

26 days annual leave

Generous pension scheme

Access to discounts and benefits

Health and wellbeing support

Volunteering leave

Qualifications

• Good standard of basic education required.
• Minimum of 6 months office experience preferred.

Responsibilities

• Provide routine administrative support to the Business Service Support Team.
• Handle inbound and outbound calls for the Countywide Duty Team.

Skills

Organisation Skills

Prioritisation Skills

Decision-Making Skills

Interpersonal Skills

Customer Service

Attention to Detail

Resilience

Education

5 GCSEs grade C and above

Tools

MS Office (Outlook, PowerPoint, Teams, Excel)

Mosaic System

Job description

Business Support Assistant

Fixed Term, Full Time

£25,081 per annum

Location: Countywide

Working Style: Anywhere worker

Closing Date: 18th May 2025

Please note that this is a fixed term contract/secondment opportunity until 31st March 2026.

About Us:

Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. ECC anticipated change was needed in the public sector and has worked to deliver better quality at lower cost. We have an ambitious transformation agenda - one with the scope to reach every part of the council. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong. We're immensely proud of our flexible working options.

Business Support is an integral part of the council and will provide key skills to progress within ECC. We promote flexible working which will enable you to work from other locations throughout the county.

Benefits:

• Healthy work life balance.
• Wide range of learning and development opportunities.
• IT equipment and home-working equipment supplied.
• 26 days annual leave + bank holidays + choice to buy extra.
• Generous Local Government Salary related pension scheme.
• Access to hundreds of discounts and benefits through Essex Rewards.
• Access to our health and wellbeing support platform with LifeWorks.
• Up to 4 days per year Volunteering leave.

Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found here pay and reward .

The Role:

This role involves working as part of a Business Service Support Team to deliver effective, routine administrative support; learning and developing an understanding of existing processes and systems and developing knowledge of Adult Social Care. This is an integrated role working with the Countywide Duty Team who provide telephony support to Adults within the community.

About You:

You will:

• Have a good standard of basic education - 5 GCSEs grade C and above (including Maths and English).
• Have a minimum of 6 months office experience.
• Telephony experience is preferred.
• Have excellent organisation and prioritisation skills.
• Have good decision-making skills.
• Be resilient.
• Have a good working knowledge of all MS Office, including Outlook, PowerPoint, Teams and Excel.
• Be able to work to deadlines.
• Have good interpersonal and customer communication skills.
• Have the ability to use initiative.
• Have a good attention to detail.
• Customer service experience desirable.
• Be forward-thinking and able to think of ways to improve the service.

What will you be doing?

• You will be the first point of contact for administration within the team.
• Handling inbound and outbound calls for the Countywide Duty Team from professionals, care providers, service users etc.
• Directing calls and work to the appropriate teams/workers.
• Gather information and utilise the Mosaic system to record information.
• Liaise with internal and external stakeholders and partners.
• Send out of information in line with GDPR.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

Why Essex?

To read more about us please visit:

Corporate Services

Entry to work - Working for Essex

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex . With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles , including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

How to apply:

Start your journey within Business Support by clicking the APPLY button now!

If you are interested in finding out more about this role or require further information, we would love to hear from you. Please email: [e-mail] .

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service .

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community .

Additional Information:

If you have queries on this role or require anything further, please email [e-mail]

Follow us on Facebook , X, Instagram and LinkedIn . Further details can be found on our careers page .

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