Personal Assistant

Description This; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Private medical insurance

Pension plan

Annual bonus

Training & development

Salary sacrifice benefits

Life assurance

Wellbeing resources

Volunteer days

Job summary

NATIONWIDE is seeking an experienced Personal Assistant to provide high‑level support to 2–3 Directors in the Business Banking division. The role requires exceptional organisation and stakeholder management, with a proactive, discreet approach to handling confidential information.

The position offers hybrid working across Nationwide sites in London, Northampton, or Glasgow, with at least two days in the office weekly and optional home working.

Qualifications

• Proven experience in a Personal Assistant, Executive Assistant, Senior Secretary or similar role supporting senior leaders in a fast-paced environment.
• Demonstrable experience managing complex and constantly changing diaries, priorities and stakeholder demand.

Responsibilities

• Provide full diary management to the Directors, coordinating appointments, meetings, and complex travel schedules.
• Support communications, events, and logistical activities, including room and venue bookings, onboarding new members of the Directors’ leadership teams.
• Manage monthly expenses, invoices, and HR administration for the Directors; maintain organisation charts and Teams sites; ensure presentation quality.

Skills

Diary management

Stakeholder management

Discretion & confidentiality

Microsoft Office

Job description

We are seeking an experienced Personal Assistant to provide high-level support to 2-3 Directors within our Business Banking division. This is a fast-paced, varied role requiring excellent organisational and stakeholder management skills. If you have experience working within a similar role that will be beneficial, but it’s more important to be highly organised and able to work well under pressure, with attention to detail, and understand the responsibility of handling confidential information. This role would suit a calm, motivated, disciplined and mature individual with confidence and a proactive nature who is particularly adept at prioritisation and communication.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Northampton or Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy .

If you want to find out more about using AI in our recruitment process, please read more here .

Disability Confident

We’renot just guided bydata,we’redriven by the real experiences of our people.We’rea Disability Confident Level 3 Leader, the highest level.

That’swhywe’reconstantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs,we’rehere to support you.If you need anyadditionalsupport throughout your application journey, email our team at Recruitment Support .

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

Please note that should you be successful in securing this role, the job title on our internal systems will be Secretary to Executive.

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing

Provide full diary management to the Directors, coordinating appointments, meetings, and complex travel schedules while continually reprioritising to ensure their time is used effectively. You’ll forward planning and anticipating needs so that the Directors’ schedules run smoothly and efficiently.

Support a wide range of communications, events, and logistical activities, including room and venue bookings, as well as responding to ad hoc requests with flexibility and a proactive mindset. Assist with the onboarding of new members of the Directors’ leadership teams, ensuring they have a seamless and well‑supported introduction to the organisation.

Manage monthly expenses, invoices, and HR administration on behalf of the Directors. Maintain accurate and up‑to‑date organisational materials such as structure charts and Teams sites, ensuring information is always accessible and reliable. Review and format materials for internal and external meetings and communications, ensuring clarity, consistency, and a high‑quality presentation.

Provide a highly professional, proactive service, with incredibly high standards, flexibility, agility, integrity and discretion.

About you

• Proven experience in a Personal Assistant, Executive Assistant, Senior Secretary or similar role supporting senior leaders in a fast-paced environment. We welcome applications from candidates who have supported senior leaders in other complex, highly regulated or demanding environments, such as healthcare, legal, professional services or corporate organisations
• Demonstrable experience managing complex and constantly changing diaries, priorities and stakeholder demand
• Ability to operate effectively in a high-volume role, balancing multiple deadlines and competing priorities with accuracy and professionalism
• Strong experience coordinating meetings, travel, events and senior leadership activities across a range of internal and external stakeholders
• Exceptional organisational skills with the ability to anticipate needs, solve problems proactively and maintain attention to detail under pressure
• Experience handling sensitive and confidential information with discretion and integrity
• Excellent communication skills, with confidence building relationships and influencing at all levels of an organisation
• Strong proficiency in Microsoft Office applications, including Outlook, Teams, Word, PowerPoint and Excel

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 5344
• Apply Before 10/02/2026, 10:55 PM
• Locations 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB 177 Bothwell Street, Glasgow, G2 7ER, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB