Business Support Administrator - Nevill Hall Hospital

Aneurin Bevan University Health Board; Gilwern; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

NHS benefits package

Job summary

Aneurin Bevan University Health Board is seeking a motivated Business Support Administrator to join the Estates & Facilities Business Support team, based at Nevill Hall Hospital in Abergavenny. The role provides front-of-house and administrative support to ensure smooth operation of hospital sites and services.

You will be the first point of contact for patients, staff and visitors, using Health Board systems to check in patients, book follow-ups and process letters.

Qualifications

• Organised and customer-focused individual with front-of-house experience.
• Ability to handle enquiries by phone and in person, and provide accurate information.

Responsibilities

• Welcome, direct and support patients, visitors and staff in a professional manner.
• Use Health Board systems to check patients in, issue follow-up appointments, and print letters.
• Handle telephone and face-to-face enquiries and provide accurate information or redirect as appropriate.
• Input and update information using Microsoft Outlook, Word and Excel.
• Provide general administrative support including photocopying, scanning, filing and daily record-keeping.
• Manage incoming/outgoing mail and distribution.
• Maintain room booking diaries and use internal systems (ESR, Health Roster, Datix).
• Support new staff through on-the-job training.
• Daily cash handling, counting and securing monies.

Skills

Organised

Customer-focused

Front-of-house

Welcoming patients

Communication

Tools

Outlook

Word

Excel

Job description

We are looking for a motivated, organised and customer-focused Business Support Administrator to join our Estates & Facilities Business Support team. You will be based at Nevill Hall Hospital in Abergavenny providing a professional front-of-house and administrative service to the Estates & Facilities division. Are you organised, friendly, and passionate about providing excellent support within a busy healthcare environment? In this varied and rewarding role, you will act as a key point of contact for patients, staff, visitors and external agencies. You will support the smooth running of essential administrative function that keep our hospital sites operating efficiently. This is a fantastic opportunity for someone who enjoys variety, working with people, and playing a key role in keeping our services running smoothly every day. You will be part of a supportive team committed to delivering a high-quality service to patients and colleagues across the Health Board. The hours are 37.5 per week to be worked 9:00 - 5:00pm, Monday to Friday., In this role, you will:

• Welcome, direct and support patients, visitors and staff in a professional and friendly manner.
• Use Health Board systems to check patients in, issue follow-up appointments, and print outcome letters.
• Handle telephone and face-to-face enquiries, providing accurate information or redirecting as appropriate
• Use Microsoft packages such as outlook, word and excel to input and update information
• Provide general administrative support including photocopying, scanning, filing and daily record-keeping.
• Manage incoming and outgoing mail, ensuring correct franking, sorting and distribution.
• Maintain room booking diaries and support use of ESR, Health Roster, Datix and other internal systems.
• Support new staff through on the-job training.
• Undertake daily cash handling tasks including counting, recording and securing monies following Standard Operating Procedures.
• Collect, reconcile and bank retail takings and petty cash.
• Manage patient property, including secure storage of valuables and processing petty cash reimbursements.
• Complete cash and deposit sheets and liaise with the ABUHB Treasury team
• Report maintenance issues to Estates or contractors.
• Ensure keys, lost property and patient items are securely recorded and managed.
• Support service improvements by contributing ideas and helping implement changes.
• Take an active role in maintaining a high-quality, patient-focused service.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025-2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing. We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another. We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.