Inpatient Scheduling Clerk

Wales; Newport; On-site; GBP 27,000 - 28,000; Full time

Job summary

Aneurin Bevan University Health Board (ABUHB) is recruiting for a Theatre Scheduler within the Division of Surgery at Royal Gwent Hospital, Newport. The post involves planning, prioritising and organising theatre and clinic lists, ensuring RTT rules are followed and booking systems are accurate.

You will work to maximise capacity, coordinate pre-assessment and appointments, and communicate clearly with patients, clinicians and Directorate Managers. Welsh language is desirable.

Qualifications

• Good general education including English and Mathematics at GCSE (C or above) or equivalent demonstrable knowledge and experience to NVQ Level 3
• Working in a busy environment dealing with the general public
• Customer care experience or previous clerical experience
• Experience of handling telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems

Responsibilities

• Be aware of and implement the detail of WG rules and regulations regarding Referral to Treatment Times and administer these correct Maintain up-to-date knowledge of current waiting list targets.
• Ensure that all booking systems are adhered to.
• Ensure & check all relevant pre-assessment tests have been completed.
• Book patients into weekly theatre lists and pre-admission clinics.
• Ensure that capacity is utilised to the maximum and informing Directorate Manager/Manager of any identified issues.
• Ensure that all booking systems are adhered to.
• Utilise good communication skills when contacting patients in relation to their appointments.
• Prioritise filling of theatre lists to capacity - use judgement to choose appropriate patients.

Skills

Customer service experience

Telephone handling experience

Working in busy environment

Communication skills

Education

GCSE English (C or above)

GCSE Maths (C or above)

Tools

Myrrdin

CWS

Job description

Main area Division of Surgery. Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday-Friday) Job ref 040-AC424-0926

Site Royal Gwent Hospital Town Newport Salary £26,813 - £27,890 per annum Salary period Yearly Closing 05/10/2026 23:59

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicantsare invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [e-mail]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time.

Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy . For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job overview

This post is held by the Division of Surgery. Please note, post holders may be required to undertake this role in other Divisional Directorates and departments as needed. This is to support the delivery of the service and may be on a temporary or permanent basis.

The post holder will be responsible for ensuring all protocols are adhered to and undertake appropriate action in necessary adhering to RTT rules.

The post holder will plan, prioritise and organise theatre and clinic lists, taking into account such matters as pre-assessment, availability of equipment, clinicians, clinical need, case mixes, etc. To possess the ability to adjust accordingly in line with any changes.

To manage own workload to defined departmental policies and procedures, a manager will be available for reference when required

Each scheduler deals with a large volume of individual theatre and clinic lists, making the appropriate allocation of patients within defined timescales.

Main duties of the job

Be aware of and implement the detail of WG rules and regulations regarding Referral to Treatment Times and administer these correct Maintain up-to-date knowledge of current waiting list targets.

Ensure that all booking systems are adhered to.

Ensure & check all relevant pre-assessment tests have been completed.

Book patients into weekly theatre lists and pre-admission clinics.

Ensure that capacity is utilised to the maximum and informing Directorate Manager/Manager of any identified issues.

Ensure that all booking systems are adhered to.

Utilise good communication skills when contacting patients in relation to their appointments. Providing routine information which requires tact/persuasive skills where there may be barriers to understanding. Deals with queries escalating when necessary

Prioritise filling of theatre lists to capacity - use judgement to choose appropriate patients.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025-2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others .

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or

Person specification

Qualifications and Knowledge

• Good general education including English and Mathematics at GCSE (Grade C or above) or equivalent demonstrable knowledge and experience to NVQ Level 3
• Working in a busy environment dealing with the general public
• Customer care experience or previous clerical experience.
• Experience of handling telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems

Skills and Attributes

• Evidence of working under pressure to tight deadlines and deal with difficult situations e.g. patients, public and visitors
• Strong organisational skills with ability to prioritise
• Experience of using Myrrdin, &CWS
• Knowledge of Waiting list procedures

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.