Estates & Facilities Front Desk Administrator

Aneurin Bevan University Health Board; Gilwern; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

NHS benefits package

Job summary

Aneurin Bevan University Health Board is seeking a motivated Business Support Administrator to join the Estates & Facilities Business Support team, based at Nevill Hall Hospital in Abergavenny. The role provides front-of-house and administrative support to ensure smooth operation of hospital sites and services.

You will be the first point of contact for patients, staff and visitors, using Health Board systems to check in patients, book follow-ups and process letters.

Qualifications

• Organised and customer-focused individual with front-of-house experience.
• Ability to handle enquiries by phone and in person, and provide accurate information.

Responsibilities

• Welcome, direct and support patients, visitors and staff in a professional manner.
• Use Health Board systems to check patients in, issue follow-up appointments, and print letters.
• Handle telephone and face-to-face enquiries and provide accurate information or redirect as appropriate.
• Input and update information using Microsoft Outlook, Word and Excel.
• Provide general administrative support including photocopying, scanning, filing and daily record-keeping.
• Manage incoming/outgoing mail and distribution.
• Maintain room booking diaries and use internal systems (ESR, Health Roster, Datix).
• Support new staff through on-the-job training.
• Daily cash handling, counting and securing monies.

Skills

Organised

Customer-focused

Front-of-house

Welcoming patients

Communication

Tools

Outlook

Word

Excel

Job description

Aneurin Bevan University Health Board is seeking a motivated Business Support Administrator to join the Estates & Facilities Business Support team, based at Nevill Hall Hospital in Abergavenny. The role provides front-of-house and administrative support to ensure smooth operation of hospital sites and services.

You will be the first point of contact for patients, staff and visitors, using Health Board systems to check in patients, book follow-ups and process letters.