Business Support Administrator

Devon Partnership Trust; Torquay; Hybrid; GBP 26,000 - 27,000; Part time

Job summary

Devon Partnership NHS Trust is seeking a part-time Business Support Administrator to cover maternity leave at the Torbay Hospital site. You will support a Baywide Mental Health Clinical team with essential administrative tasks to ensure smooth patient care and efficient service delivery.

The role involves data handling, diary management, meeting minutes, and regular interaction with patients, families, carers and professionals.

Qualifications

• GCSE English and Maths required.
• Business Administration Level 3 or equivalent, with proven experience.
• Typing and MS Office qualifications at Level 2 or above.

Responsibilities

• Provide administrative support to a busy clinical office.
• Produce reports, maintain filing systems and records.
• Take accurate meeting minutes and manage diary/appointments.
• Handle confidential information and data securely.
• Interact with services users, families, carers and professionals.
• Support colleagues and prioritise tasks under pressure.

Skills

Verbal and written communication

Teamwork

Diary management

Record keeping

Education

GCSE English & Maths

Business Administration Level 3

Tools

MS Office Level 2

Typing (RSA Level 2)

Job description

We are recruiting a Business Support Administrator to cover a period of maternity leave. This role supports the Baywide Mental Health Clinical team based at the Health & Wellbeing Clinic on the Torbay Hospital site. If you are looking for a dynamic and challenging role, this could be the job for you. You will be supporting a clinical team with all administrative tasks which are required to support patient care and contribute to the smooth running of our service.

We will support you to learn the skills you need to thrive in the role and will offer you the training and development support you need. In return, you will need to be motivated, flexible and eager to learn.

Working as part of Devon Partnership NHS Trust, you will make adifference to peoples lives from the moment you start.

Main duties of the job

You will have experience of working in a team, providingadministrative support in a busy office environment. The role involvescommunication, so we expect that you have excellent verbal and written skills.These will be tested as you produce reports, maintain filing systems andrecords as well as taking accurate meeting minutes. We expect you to have a workingknowledge of Microsoft Office packages, with level two standard in Word andExcel as a minimum. Typing and processing of correspondence, assessments, diarymanagement and database management are an integral part of this role. You will have directcontact with services users, families, carers, professionalagencies and organisations.

Interacting with patients and the public both from an officeand reception environment you will be confident in giving non-clinicalinformation and advice that improves their experience. Dealing with sensitiveinformation daily, you will understand the importance of data security.

You will often work under pressure and without directsupervision, so we are looking for someone confident and capable. You willprioritise tasks, manage your own workload and provide support for yourcolleagues where required. You will become an important part of the team,working to ensure that every patient receives high quality care.

About us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010.

Part time & flexible working applications will be considered & supported, where possible.

We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities.

We are a Disability Confident Leader.

Job responsibilities

Please refer to the attached job description and personspecification for full details of this role.

Person Specification

Qualifications

• GCSE (or equivalent) English and Maths
• Business Administration Level 3 or equivalent, proven experience in a similar role. If you are citing equivalent experience, please detail where this is and what it covered.
• Proven evidence of continuing personal development
• Typing and other relevant office administration qualification such as RSA to Level 2 or above
• MS Office qualification to Level 2

Experience

• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Good numeracy and literacy skills.
• Good interpersonal and communication skills both written and verbal including the ability to deal professionally and tactfully with people of all levels.
• Intermediate IT skills in Microsoft Office.
• Effective organisational skills and the ability to prioritise workload in a demanding environment.
• Working knowledge of a range of administrative procedures including diary management, arranging appointments and supporting meetings.
• Experience of general office routine and filing systems.
• Experience or understanding of creating electronic records, electronic filing systems.
• Experience of working as part of a team including understanding the respect of confidentiality in the workplace.
• Experience of dealing with people in distress in a calm compassionate and confident manner. Ability to exercise initiative and work without direct supervision on a day to day basis
• Ability to take accurate formal and informal minutes.
• Experience of dealing with confidential and complex information.
• Previous experience in a medical or healthcare secretarial role
• Experience of audio transcription
• Previous NHS experience of working in a healthcare or social care administrative setting

Experience

• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Good numeracy and literacy skills.
• Good interpersonal and communication skills both written and verbal including the ability to deal professionally and tactfully with people of all levels.
• Intermediate IT skills in Microsoft Office.
• Effective organisational skills and the ability to prioritise workload in a demanding environment.
• Working knowledge of a range of administrative procedures including diary management, arranging appointments and supporting meetings.
• Experience of general office routine and filing systems.
• Experience or understanding of creating electronic records, electronic filing systems.
• Experience of working as part of a team including understanding the respect of confidentiality in the workplace.
• Experience of dealing with people in distress in a calm compassionate and confident manner. Ability to exercise initiative and work without direct supervision on a day to day basis
• Ability to take accurate formal and informal minutes.
• Experience of dealing with confidential and complex information.
• Previous experience in a medical or healthcare secretarial role
• Experience of audio transcription
• Previous NHS experience of working in a healthcare or social care administrative setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a yearpro rata (22.5 hours per week)