Business Support Administrator

Devon Partnership NHS Trust; Tiverton; On-site; GBP 24,000 - 26,000; Full time

Job summary

An exciting administration opportunity with the Tiverton Adult Community Mental Health Team. As an administrator, you will support Community Mental Health Clinicians by managing office tasks, answering calls, and maintaining patient records. Ideal candidates will possess strong organizational and communication skills and have a relevant background in administration within healthcare.

Qualifications

• Previous experience in healthcare or social care administration.
• Ability to take formal and informal minutes.

Responsibilities

• Manage office tasks, including answering calls and maintaining spreadsheets.
• Prepare agendas and take minutes at meetings.

Skills

Excellent organisational skills

Effective communication

Ability to adapt to change

Education

RSA 3 Word Processing or equivalent

NVQ3 in administration or equivalent

GCSE English or equivalent

ECDL (European Computer Driving Licence)

Job description

Location: Tiverton, EX16 6NT
Salary: £24625.00 to £25674.00
Date posted: 3rd June 2025
Closing date: 16th June 2025

An exciting administration opportunity has arisen in the Tiverton Adult Community Mental Health Team and we are seeking to recruit anenthusiastic and multi-skilled administrator to join our small, busy administrationteam. The team supports Community Mental Health Clinicians across the Mid Devonarea. Training will be given where necessary to support you in your developmentwithin this role.

Main duties of the job

You will undertake administration of all office tasks in supporting theCommunity team. Main tasks will include answering calls to patients, when youwill often be the first port of call; working from a shared email inbox,keeping Excel spreadsheets updated, generating letters and reports, uploadingthese onto our patient record system. There will be a requirement to prepareagendas for meetings and take minutes. You will require excellentcommunication, IT and organisational skills, be able to remain calm andprofessional during busy times or when handling difficult situations, and havethe ability to adapt to constant changes within the NHS.

About us

We provide mental health, learning disability & neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, & through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families and carers in everything we do

Our values

We not only recruit based on qualifications and experience - we recruit individuals who possess and demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity and compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves and others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged and welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job responsibilities

Please see the attached Job Description and Person Specificationwhich will provide further information on this role.

Person Specification

Experience

• - Excellent organisational skills
• - Ability to prioritise workload and adapt to change when required
• - Experience of dealing with confidential and complex information
• - Ability to take accurate formal and informal minutes
• - Previous experience of working within an administrative or secretarial team
• - Previous experience of working in a Healthcare or Social Care administrative setting

Analytical and Judgemental Skills

• - Able to plan, organise, prioritise, coordinate and work flexibly.

Qualifications

• - RSA 3 Word Processing or equivalent level of experience in practice.
• - NVQ3 in administration or equivalent level administrative knowledge and experience
• - GCSE English or equivalent
• - Evidence of continuing professional and personal development
• - ECDL (European Computer Driving Licence).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.