Business Support Administrator

Devon Partnership NHS Trust; Exeter; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading mental health service provider is seeking a Band 3 Business Support Administrator for their Exeter location. This role involves providing administrative support to clinical teams, ensuring efficient operations while promoting mental health and wellbeing. Applicants should possess NVQ3 in administration and relevant experience, with strong interpersonal and organizational skills.

Qualifications

• NVQ3 in administration or equivalent experience.
• Evidence of continuing professional development.
• Previous experience in an administrative or secretarial team.

Responsibilities

• Generate assessment and discharge letters.
• Support MDT meetings and upload to patient records.
• Process monthly petty cash returns.

Skills

Interpersonal skills

Communication skills

Organizational skills

Education

NVQ3 in administration

Tools

Microsoft Office

Job description

Location: Exeter, EX2 5AF
Salary: £24625.00 to £25674.00
Date posted: 22nd May 2025
Closing date: 8th June 2025

We have an exciting opportunity for a Band 3 BusinessSupport Administrator within the Exeter, East & Mid Devon Home TreatmentTeams at Wonford House, in Exeter. (37.5 hours).

You will be providing administration support to Senior Mental Health Practitioners and Support Workers within the clinical team. The primary role and purpose of HTT is to provide home treatment, avoiding hospital admission where possible and if admission is indicated, working with clients throughout this time and endeavour to facilitate early discharge.

Main duties of the job

This role is interesting and varied;

• Generating assessment and discharge letters
• Supporting of MDT meetings and uploading to patient record
• Supporting team business meetings
• Ordering supplies
• Supporting with the administration of team's lease cars
• Processing monthly petty cash returns
• Daily review of caseload
• Booking rooms for patient appointments

About us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Person Specification

Qualifications

• NVQ3 in administration or equivalent level of knowledge and experience.
• Evidence of continuing professional and personal development.

Experience

• Previous experience of working within an administrative or secretarial team.
• Experience of dealing with confidential and complex information.

Skills and Abilities

• Excellent interpersonal and communication skills both written and verbal
• Ability to take and convey clear messages
• Experience in dealing with people in distress in a calm and confident manner

Knowledge

• Intermediate IT skills in Microsoft Office packages
• Ability to manage diverse workload whilst dealing with frequent interruptions
• Ability to meet deadlines and to work under pressure
• Exceptional organisational skills and ability to prioritise

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.