Business Support Administrator

Devon Partnership Trust; Tavistock; Hybride; GBP 26 000 - 27 000; Temps partiel

Résumé du poste

Devon Partnership Trust's TALKWORKS South Hams & West Devon Team in Tavistock is seeking a Part Time Business Support Administrator to join a busy admin team supporting therapists and wellbeing practitioners.

This 15-hour-per-week role includes handling high volumes of referrals, scheduling appointments on IAPTus, sending letters, and providing general administrative support, with some hours on Fridays.

Qualifications

• Excellent organisational skills and ability to prioritise workload.
• Experience in administrative or secretarial roles, handling confidential information.
• Experience in Healthcare or Social Care administrative settings.
• Good numeracy and literacy skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Knowledge of electronic records and diary management.

Responsabilités

• Process high volumes of telephone and online referrals.
• Deal with calls in a sympathetic and calm manner.
• Book initial appointments on IAPTus and prepare letters.
• Provide general admin support to Therapists within the team.

Connaissances

Excellent organisational skills

Prioritisation

Experience in administrative or secret

Confidential information handling

Healthcare admin experience

Numeracy and literacy skills

Formation

Business Administration Level 3 / T Level in Management and Administration

GCSE English or equivalent

ICDL / computing qualification

Outils

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

IAPTus

Description du poste

We are looking for a Part Time Business Support Administrator to join theTALKWORKS South Hams & West Devon Team based in Tavistock.

The TALKWORKS Service offers psychological therapies across Devon.

The administration team manage a high number of telephone and online referralsinto the service, they also handle general queries and provide administrativesupport for a large team of psychological therapists and wellbeingpractitioners. This can be a demanding and rewarding role for someone who is diligent, hard-working and passionate about patient care.

This part-time role is for 15 hours a week. The working pattern is negotiable however applicants must be available to work some of the contracted hours on a Friday.

Main duties of the job

The main duties for the Business Support Administrator role will be toprocess the large amount of telephone and online self referrals received byTALKWORKS Daily. Dealing with high volumes of calls in a sympathetic and calmmanner. Booking initial appointments on our electronic patient record systemIAPTus and processing appointment letters. Providing general admin support tothe Therapists within the team.

About us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

Our values

We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Leader Employer.

Job responsibilities

Please see the attachedJob Description and Person Specification which will provide further informationon this role.

Person Specification

Experience

• Excellent organisational skills
• Ability to prioritise workload and adapt to change when required
• Previous experience of working within an administrative or secretarial team
• Experience of dealing with confidential and complex information
• Previous experience of working in a Healthcare or Social Care administrative setting
• Demonstrate good numeracy and literacy skills

Knowledge

• Intermediate IT skills in Microsoft Office Packages i.e. Word, Excel, PowerPoint and Outlook
• Working knowledge of a range of administrative procedures including diary management and arranging appointments
• Experience or understanding of creating electronic records, electronic filing systems and electronic database management
• Ability to manage diverse workload whilst dealing with frequent interruptions
• Ability to meet deadlines and to work under pressure
• Exceptional organisational skills and ability to prioritise
• Ability to work both independently and as part of a team
• Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues
• Knowledge of our business and how it supports patient care

Analytical & Judgemental Skills

• Ability to work under pressure
• Able to plan, organise, prioritise, coordinate and work flexibly.
• Ability to exercise initiative operating within procedural guidelines.
• Ability to work without direct supervision on a day to day basis.
• Able to deal with difficult situations
• Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement
• without direct supervision

Communication and Working Relationship Skills

• Excellent interpersonal and communication skills both written and verbal
• Able to deal confidentially and tactfully with people at all levels
• Ability to take and convey clear messages
• Experience in dealing with people in distress in a calm and confident manner
• Ability to recognise when other communication aids may be needed
• Willingness to embrace new ways of working/changes
• Understanding and respect of confidentiality in the workplace

Qualifications

• Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience.
• GCSE English or equivalent.
• Evidence of continuing professional and personal development.
• ICDL (International Computer Driving License), or equivalent experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a yearpro rata (15 hours per week)