Talking Therapies Course Administrator

Vita Health Group; Dundee; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

Vita Health Group is seeking a highly organized administrator to support psycho-educational mental health webinars, delivering NICE-approved treatments to adults with mild to moderate conditions. You will support a clinical team delivering short-term therapies for depression and anxiety, coordinating sessions, materials, and attendee support.

The role is primarily home-based with occasional office work within commutable distance to listed offices.

Qualifications

• IT literate and able to use learning platforms and office software.
• GCSE Maths and English at grade C or above or equivalent.
• Competent in Excel.
• Minimum 2 years working with the public via telephone and emails.
• Minimum 2 years in an administration role.
• Excellent verbal and written communication skills.
• High accuracy and attention to detail.
• High motivation and enthusiasm.
• Ability to work under pressure and solve problems.
• Personal resilience handling distressed users.
• Some shift flexibility for cover.
• Experience in NHS setting is advantageous.
• Call centre experience is a plus.

Responsibilities

• Plan and set up webinars in advance using Iaptus and webinar platforms.
• Prepare daily links and booklets for webinars.
• Collate and email handouts and course materials as needed.
• Update and adapt webinar content and settings as required.
• Upload and modify webinar sessions on Iaptus and platforms.
• Monitor attendance for each webinar session.
• Make high-volume outbound calls to clients about webinars and resolve basic IT issues.
• Record national outcomes data for patient activity using Iaptus.
• Manage non-attendance and follow up with patients.
• Handle discharges in line with non-attendance policy and course completion.

Skills

IT literate

Excel

Public interactions via phone/email

Verbal & written communication

Attention to detail

Under pressure adaptability

Resilience

Diversity & inclusion awareness

NHS experience

Call centre experience (advantage)

Admin experience

Education

GCSE Maths & English

Tools

Iaptus System

Webinar platforms

Job description

We are looking for a highly organised and proactive administrator to support the delivery of psycho-educational webinars focused on NICE-approved treatments for mild to moderate mental health conditions. In this role, you will provide essential administrative support to a dedicated clinical team delivering a range of short-term psychological therapies for individuals experiencing depression, anxiety, and related conditions.

Main duties of the job

Main responsibilities include:

• Planning in advance of the session start date to set up webinars on Iaptus System & webinar platform.
• Daily preparation of sending links and booklets for webinars that are happening each day.
• To assist with collating/emailing handouts and other course materials as necessary.
• Updating and adapting as needed.
• To assist with uploading/making changes to webinar sessions on Iaptus and webinar platforms.
• Monitoring attendance for each webinar session.
• Making outbound calls (high volume - daily) to clients regarding webinar/courses and problem solving any basic IT/technical issues to allow clients to participate in webinars.

About us

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. To find out more about Vita Health Group and the services we provide, please click here: https://www.vitahealthgroup.co.uk/

Job responsibilities

We are looking for a highly organised and proactive administrator to support the delivery of psycho-educational webinars focused on NICE-approved treatments for mild to moderate mental health conditions. In this role, you will provide essential administrative support to a dedicated clinical team delivering a range of short-term psychological therapies for individuals experiencing depression, anxiety, and related conditions.

This is a fantastic opportunity to contribute to a service that makes a real difference, ensuring smooth coordination of webinars while supporting clinicians in delivering high-quality care.

Please note: although this role is primarily home based, you must live within commutable distance (ie 20 miles max) of one of the following offices, as you may be required to work from an office on occasion:

• Bristol, BS1 1LT
• Loughborough, LE11 5RF
• Harlow, CM18 7BL
• Newcastle, NE1 3DY
• Nottingham, NG1 6EE
• Kent, ME13 8NX

Main responsibilities include:

• Planning in advance of the session start date to set up webinars on Iaptus System & webinar platform.
• Daily preparation of sending links and booklets for webinars that are happening each day.
• To assist with collating/emailing handouts and other course materials as necessary. Updating and adapting as needed.
• To assist with uploading/making changes to webinar sessions on Iaptus and webinar platforms.
• Monitoring attendance for each webinar session.
• Making outbound calls (high volume - daily) to clients regarding webinar/courses and problem solving any basic IT/technical issues to allow clients to participate in webinars.
• Record national outcomes data regarding individual patient activity using Iaptus.
• Proactively manage non-attendance through contact with patients who do not attend sessions or for those who do not complete their weekly questionnaires.
• Manage webinar discharges in line with non-attendance policy and course completion.

Skills and Experience:

• IT literate
• GCSE maths and English grade C or above or equivalent
• Competent in Excel
• Previous experience of working with and dealing with the public (specifically via telephone and emails) 2 years minimum
• Previous experience of working in an administration role 2 years minimum
• Excellent verbal and written communication skills
• High levels of accuracy and attention to detail
• High level of enthusiasm and motivation
• Ability to work under pressure and problem solve issues as they arise
• Personal resilience and ability to deal with emotionally distressed service users
• Previous administration experience
• Some flexibility with shifts may be required to assist with cover due to staff absence
• An awareness of and commitment to supporting and facilitating diversity and inclusion
• Basic understanding of a Talking Therapiesservice
• Previous work experience within an NHS setting
• Previous experience of working in a call centre would be an advantage

About Us

As part of Spire Healthcare, were proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics.

Working here

We are an award-winning employer regularly recognised at industry events and our latest employee survey revealed the top reasons for working here as:

• Supportive teams and managers
• A positive and inclusive culture
• Strong well-being and mental health support
• Trust, autonomy and flexibility

We invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars. You will enjoy a competitive salary, flexible working options and a comprehensive benefits package further details here Careers - Vita Health Group

Equality Diversity & Inclusion

We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported. We actively support a range of initiatives including:

• Disability Confident Leader
• Positive action through Ethnicity and Gender Matters initiatives
• Employer with Heart and Mindful Employer status
• Menopause Friendly accreditation

Learn more about our EDI commitments here Equality, Diversity & Inclusion - Vita Health Group.

If you need any adjustments or assistance during the recruitment process we will be happy to help - please get in touch at [e-mail]

Additional information

All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage.

Your application data is handled securely in accordance to UK GDPR guidelines.

We may close jobs to new applications earlier than original stated closing date.

Person Specification

General Requirements

• Please refer to job description above
• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.