Business Support Administrator

BDR Voice & Data Solutions Limited; Maidstone; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Business Support Administrator to enhance operations in Maidstone. This role is ideal for a natural organizer who excels in customer service and thrives in a fast-paced environment. You will be responsible for answering calls, processing orders, and managing the CRM system, all while supporting the Sales and Operational teams. Join a collaborative and supportive team that values your contributions and growth, and be part of a company making significant strides across the UK. If you are proactive and detail-oriented, this opportunity is perfect for you.

Qualifications

• Strong communication skills and a friendly telephone manner.
• Experience with CRM systems and Microsoft Office tools.

Responsibilities

• Answering calls and processing customer orders with precision.
• Keeping CRM systems updated and managing admin tasks.

Skills

Customer Service

Communication Skills

CRM Systems

Microsoft Office

Attention to Detail

Problem-Solving

Time Management

Tools

CRM Software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Maidstone-based | Supporting BDR Group nationwide

Are you a natural organiser with a flair for customer service and a keen eye for detail?
We’re on the lookout for a Business Support Administrator to join our dynamic team in Maidstone, supporting operations across the wider BDR Group.

This role is perfect for someone who thrives in a fast-paced environment, loves working with systems, and enjoys making processes more efficient. If that sounds like you - we’d love to meet you!

What you’ll be doing:

• Answering incoming calls with professionalism and friendliness.
• Taking and processing customer orders with precision.
• Keeping our CRM system up to date and ensuring tasks are managed efficiently.
• Supporting our Sales and Operational teams with day-to-day admin tasks.
• Managing emails and responding to queries quickly and clearly.
• Following and refining internal processes to support smooth operations.
• Liaising with customers and suppliers to ensure strong communication and service.

What you’ll bring:

• A confident, friendly telephone manner and strong communication skills.
• Experience using CRM systems.
• Strong Microsoft Office skills (especially Word, Excel, and Outlook).
• A process-driven mindset with great attention to detail.
• The ability to juggle tasks and manage time effectively.
• A proactive, problem-solving attitude.
• A team spirit and willingness to jump in where needed.

Why join BDR Group?

At BDR, we believe in Delivering Excellence - not just to our clients, but to our people too. You’ll be joining a collaborative, supportive team where your voice is heard and your growth matters. Plus, you’ll be part of a business that’s growing fast and making waves across the UK.