Business Support Administrator

NHS National Services Scotland; City of Edinburgh; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Pension scheme

Work-life balance policies

Occupational health services

Learning resource centres

Discounted leisure/shopping benefits

Job summary

Public Services Delivery Scotland (PSD Scotland) is seeking an organised administrator to support the Development Services Business Support team in Edinburgh. The role involves minute-taking, confidential duties, and coordinating activities across directorates.

You will work in a hybrid model with office and home-based arrangements, ensuring efficient administration and strong communication within a large, multi-directorate environment.

Qualifications

• Experience in a similar role.
• Educated to HND in Office Administration or a related subject, or equivalent experience.
• Significant experience taking detailed minutes.
• Excellent interpersonal and communication skills.

Responsibilities

• Take detailed minutes at various meetings.
• Provide professional administration support to three Directorates: NP NHSScotland Assure NHSA and NSD.
• Coordinate work within a larger team and handle confidential duties.

Skills

Minutes taking

Interpersonal skills

Communication skills

Organisational skills

Education

HND in Office Administration

Tools

Microsoft Office

Job description

On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.

As part of this transformation, NSS and NES have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long-term sustainability of health and care services across Scotland.

About the Organisation:

PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future.

We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.

The Post:

The Development Services Business Support team provides professional administration services which support the ongoing work and projects delivered by three Directorates; National Procurement (NP) NHSScotland Assure (NHSA) and National Services Division (NSD). The team also provides guidance and support to all corporate governance and assurance initiatives.

The Candidate:

You must be a team player and able to co-ordinate your work efficiently and effectively within a larger group structure. You must have the confidence to act on your own initiative particularly when dealing with confidential administrative duties and enquiries on behalf of the wider team and directorates.

You should have proven experience in a similar role, be ideally educated to HND in Office Administration or a related subject or have equivalent experience, also significant experience in taking detailed minutes.

A large part of the role involves supporting and taking minutes at various meetings, therefore significant experience in taking minutes is required. Excellent interpersonal and communication skills are essential as are well-developed organisational abilities and a flexible approach to working. In depth knowledge of Microsoft office packages and excellent attention to.

Location and Working Pattern:

Gyle Square, Edinburgh

We are currently working to a hybrid model which includes participating in a rota with a mix of office and home working.

Monday to Friday, 36 hours per week

PSD Scotland is a remote-friendly employer with colleagues based throughout Scotland. We support hybrid and office-based working arrangements where possible and welcome discussions about alternative working patterns during the application process.

It is a condition of this employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post in which you will be employed.

Benefits:

Ourbenefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Inclusion:

Public Services Delivery Scotland is a national organisation and, as an anchor institution, is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all under-represented groups, including racially minoritised people and disabled people. You do not need to be working in a similar role now. Whether you are returning from a career break, such as maternity, paternity or caring responsibilities, or bringing transferable skills from another sector, your experience can bring a valuable perspective to our work. We are committed to supporting staff health, wellbeing and development, and offer a range of learning and development opportunities to promote diversity, inclusion and positive mental health. Staff can also join a range of equality networks. As an equal opportunities employer and accredited Disability Confident Leader, we offer an interview to disabled applicants who meet the minimum criteria. Where exceptionally high application volumes make this impracticable, a fair and proportionate shortlisting approach will be applied in line with Disability Confident guidance. If you would like to discuss the role, reasonable adjustments or alternative working patterns before applying, please contact [e-mail].

Further information:

For an informal discussion on the post, please contact Alan Davies, Business Support Manager on 07976735569.

Closing date for completed applications is 27th October 2026.

Pleasenote that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).

We are an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies however, where exceptionally high application volumes make this impracticable, a fair and proportionate shortlisting approach will be applied in line with Disability Confident guidance.